Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 13:37 pm, February 09, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/etihad-atheeb-telecommunication-company-go-telecom/.
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Etihad Atheeb Telecommunication Company / GO Telecom Reviews & Complaints
I already renewal of 4G LTE GO Golden (180GB) – 2 months – Account id is [protected]. But until now no internet already I inform three times into the customer service but still same condition. Today again I call that time one of your technical support person told me we have many customers also have many problems you should wait for few days, how it’s possible. So please tell me what I can do already I paid your money.
Etihad Atheeb Telecommunication Company / GO Telecom Reviews & Complaints
I joined this company when I went to Saudi Arabia for a visit. I was surprised when they ask me for money up front for 3 months of service and for the cost of their modem. It costed me approximately $350 in USD. It is expansive and they do not tell you that you can not cancel at any time. Since day 2 I started to have problems with the network. I kept calling their customer service line to complain. But their customer service team provides the worst customer service experience. They would promise me to fix my problem but days pass by without any attention from them. I went personally to their head office wrote a complain letter and still no one cares. It does not feel like a real company. It looks like a scam to me. I would never renew with them. I would advise you not to deal with them unless if you would like to loss your money for nothing.
Etihad Atheeb Telecommunication Company / GO Telecom Reviews & Complaints
I subscribed into Go Telecom fiber optics internet service for 20mb speed and gave all the information about my residence place and their plat id which they mentioned into their website. They sent me a message to pay SR. 899.00 for 6 months service which I did and after the payment their technician came to install the service into my flat. However, to my and their technician surprise, we found out that the plat number which we mentioned while placing the order has not been installed there even there is no fiber optics service available in my area from go telecom. The technician told me to call customer service center number [protected] and explain them all the situation . I called them and ask them for the refund. They told me that they will take up the matter with their technical team and try to resolve my issue. However, after more than 1 month and so many calls and 2-3 visit to their flagship office in Jeddah, they are failed to find any solution to my problem . Every time I call them, they give me same answer that my complaint raised and they will call me, but so far no body has called me and tell me as to how I am going to get my money back from these thieves. they are useless and have very low level service. my account number with them is [protected]. Is there anybody who can help me to get my money from this company?