Date of the incident: 01-june-2018 Description: misleading package ad, overcharging, and attempted marketing strategy to upgrade and pay more. Hi, I visited eo on the 3rd f of moa 01-jun-2018 around 115pm and was offered a prescription glasses package, as one of the choices packages viewable from their store window. They offered me the p795 package for a progressive lens with the free frame, and I chose from one of the displays. Upon payment, the receipt was at p2095., and I was unable to question because I was in a hurry for my work at 2pm. On my break around 6pm, I went back to eo to question about the price, but the eyeglasses were already done, so I let it pass. That was the only time that the doctor (may) told me that the frame is too large for the lens, making them adjust the temples so the glasses will go higher to my forehead. I could not see still nor read on my pc because the lens they created does not fit the frame. I left the glasses, with them asking me to upgrade to a much expensive frame which is smaller, but I won”t since it wasn”t suppose to be my problem. I have my own branded frame, and I did not want to spend much for that package I had in mind, and I have principles. They were able to find a frame and so I told I will be back today, 04-jun around the same time to get it. Today, before I went to work, still they had excuses that they could not find a suitable frame for the lens, an obvious marketing strategy that would not work for me. It is not my problem! The frame was on the display window saying it could have progressive lenses! I already paid twice as much! And now they suggest for me to get used to the glasses – meaning – they want me to read or work on my pc using the distance lens, and damage my vision because they wanted me to pay more for a package they already have me fooled with. I am reporting this to you to action on it, please. I will take it to a higher level and report to dti, as well. This is why I don”t trust optical shops, they want more money than provide honest service. I could afford to spend much, had I not been fooled and taken advantage of. But, I have principles too, and sometimes, it is best to give these kinds of people lessons in life. Thank you in advance. Ma. Theresa m. Cuneta
This complaint and/or review was posted on HolySmoke.org on 05:24 am, September 16, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/executive-optical/.
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