Expedia, Inc.

Expedia, Inc. Review

Reviews: 1


Total views: 3993

Published: 30 April 2019

Posted by: Anonymously

I called expedia.com on February the 7th 2014 to book a reservation to Colorado Springs Colorado. the representative book me a flight and hotel for myself and four other, at the end of the booking she asked me had I received the email and I told her no she said she was going to record my itinerary as she read it, said she would need a recorded message from me showing that I agreed with my itinerary.and she began to read she said you will arrive in Denver at 3:04 I immediately stopped her and said no ma’am I’m supposed to be going to Colorado Springs please do not send me to Denver I’m supposed to go to Colorado Springs. she says oh I’m sorry it is Colorado Springs I just did not say it right . (all this is being recorded). when I looked at my itinerary on the 8th it said your colorado springs Itinerary hotel said colorado springs. On the 13th I received an email from expedia if I would like to rent a car from denver it made me go back again and look more in depth at my itinerary only to find out that she keyed in denver.I called them and explain that their representative had made an error on my itinerary the supervisor Mike told me that he would have to wait til Monday when the manager came in and review the audio from my itinerary.when Monday came I call back and they said they had not listened to the audio and they would call me when they did. I got a call back on Tuesday which was 5 days later from Mike the supervisor he said they had listen to the audio and they did find that the representative had made an error and that I would from this point on be talking to Jamie who was a manager and she would take care of me from there.Jamie came on the phone she immediately apologized to me for the era.Jamie said she heard me and representative say Colorado Springs so many times on the recording, and that she was going to fix my reservation so that I will get a plane to Colorado Springs and not Denver. Jamie gave me several reservations to pick from so she and I pick one out and she told me that she would book them then come back to the phone and record again and send me an email when she came back to the phone she gave me some more options she said that the lady (Ms, Collin)would not sign off on it and asked her to find a cheaper way. so for five and a half hours Jamie presented options to Ms. Collins only to be turned down then Ms. Collin’s told Jamie to end the call and that Expedia would not correct the mistake.I ask to speak to Ms. Collins. She came on the phone and she was very rude.miss Collins told me that she decided that she was not going to fix this problem because I should have found the mistake that her representative made earlier.she then went in the computer and blocked it so no one else could change her decision.I lost so much in this situation that I can’t begin to list all of the areas that I lost.

Rate and Write a Review on Expedia, Inc.


Business Advocacy Program

Advocacy program is a relationship between you and your most engaged consumers – the ones that choose to go a level higher to hold you accountable.