On the 18th of this month, May 2015, I went online to get my wifes and my current credit score and report. It said it would be $1.00 for each of us. So we said yes. Got he report and was charged $1.00 each. On the 27th of May 2015, 9 days later I was sent an email to both my wife and myself saying “Oops! Has your Payment Card Changed Recently?”. The it said: It looks like your payment information we have on file for you is not up-to-date. Some reasons for this could be that your card has recently expired, been cancelled, or you switched bank accounts. Sign in today to quickly fix your account details. I responded back and said I didn’t want to be billed for anything and didn’t want a Credit Tracker account. On the very next day they charged me through my bank card, $23.36. I immediately called customer service and said I only signed up for my 1 time Free Credit Report and Score for $1.00 each. They said okay, then cancelled the withdrawal from my bank account and cancelled my membership: . and made sure I wasn’t charged. THEN: when I tried to cancel my wife’s membership and billing. They wouldn’t let me, so I got her on the phone and she told them what I told them and they said there was nothing they could do and she was going to be charged the monies. She asked to talk to the supervisor, who eventually got on the phone, and told her they couldn’t refund the monies as they all ready had it, but they cancelled her membership:365660039, so she wouldn’t be charged in the future. We had signed up on your web site that was brought up when we went through annualcreditreport, as we wanted to see the score sand thought that was all we were being charged for. There is no Large type print, except for the $1.00 fee for the score, that said anything else. We are older, vision impaired, and we feel taken advantage of. Why can I get mine back and she can’t. They said take it up with you, wouldn’t give us a phone number and said we had to email you at this email address. Please refund the monies, we are on SS and a fixed income. It seems that for a Credit Reporting Agency you are doing to us what some of the disputed accounts on our credit report are doing to us…I need say no more. Please respond back immediately or call me I expect to hear back within 3 days or I will pursue this matter further up the lineif necessary.
This complaint and/or review was posted on HolySmoke.org on 13:43 pm, December 28, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/experian-information-solutions-inc-review-5/.
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