Exploring Vacations

Exploring Vacations Reviews & Complaints

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Published: 28 September 2018

Posted by: Julie2654

I booked a self drive tour of Ireland 1 year in advance of my travel dates, certain that I had found a reputable company. I submitted 2 deposits and then was required to submit final payment 60 days in advance. When I got the final bill it was 1500 euros more than agreed upon and stated in the previous contracts. I figured that prices had gone up, and taxes were added, so I paid the invoice total. Later I found out that they had indeed overcharged me. This was in April of 2018. I am still waiting for my refund as of 7/26/18. I spoke with Henry from Exploring Vacations about my desire to have adjoining (interconnecting rooms) since I was travelling with kids. It was a big deal to me! I was assured that I did indeed have them. Only to find out that I did not have the interconnecting rooms in more than 50 percent of the rooms. We were put in hotels that were hot and uncomfortable, and just not our style. Ireland was experiencing a drought so I understand the heat issue, but I wish the travel agency would have asked about hotel preferences. We were put in hotels in major cities, which we would have liked to avoid. We would have preferred the outskirts of the city. We were also unfortunate enough to be placed by the bars in many hotels, where noisy party-goers kept us up till the early morning hours. Several tours including Book of Kells, Trim Castle, other castles, and the Killary Fjord were booked for us at 4 adult prices. Only to find out when we got there that kids under 10 were free. Shouldn’t a tour operator “expert” know this? Oh and while trying to get into the Book of Kells their staff admitted they no longer work with EV. I would recommend that anyone considering EV, just go elsewhere. They have been dishonest, and my trip “of a lifetime, ” was less ideal than it should have been. I felt like I could have made the reservations, and researched the attractions better myself.

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