A complete fiasco! I contracted with Express Flooring to install hardwood floors in three bedrooms. Terms of the contract included the moving of all furniture and the removal of all carpeting. The install was scheduled to take two days (Saturday, Monday). I was told that the install crew would arrive between 9:00-11:00 am. I called for an updated ETA at approximately noon. I was told that the material for the job was still en route to Tucson from Phoenix and would be arriving “soon”, which meant that the install crew would not be arriving on time. Next, received a call and was told that the truck carrying the material had a blowout and was stuck in Casa Grande. The service associate stated that the install crew was going to drive to Casa Grande to pick up the material and then come to me home for the install. When I called back again for another ETA the service associate advised me that the install crew had been working on another install that morning, which took longer than expected, and that that was the reason they were running late (so much for the “blown tire” story). Because it was getting so late, I took it upon myself to move all of the furniture and pull up the carpeting just to speed up the process a bit. Good thing I did! The crew arrived at my home after 2:00 pm and finished up the master bedroom just after 9:00 pm, on a Saturday! Then, because the glue was not yet dry, we could not move the furniture back into the master bedroom, which meant that my wife and I got to sleep on the living room floor that night. Monday morning, the install crew arrived, right on time, and promptly began working on the second of three bedrooms. I then learned that not enough material had been ordered, meaning that the third bedroom would not be finished until a later time. How will this pathetic story end? I’ll let you know when, or maybe I should say “if”, it ever gets done. One thing is certain, Express Flooring is a terrible company and should be avoided at ALL COSTS! The only positive comment I can make is that the actual install crew, led by Mario (last name unknown), worked very hard and did a great job on the floor. This entire disaster was clearly due to mismanagement at the hands of Colin (last name unknown, [protected]).
This complaint and/or review was posted on HolySmoke.org on 23:04 pm, July 28, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/express-flooring/.
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