At 53 years old and with over 34 years in the fire service, I have never had the misfortune of dealing with such an unethical, poorly managed, emergency equipment company as Extreme Tactical Dynamics. After returning a siren that was inoperable (the PA worked, but no siren), the company claimed that it was not installed by a certified technician and was therefore not covered under warranty. When explaining to a customer service representative that the siren was never installed, but first tested, they refused the explanation, have now made additional false claims, fail to escalate the issue, specifically state that the owner, Chris, does “not speak with customers” and refuses to look at the unit, refund the money, or even return the unit. Making matters worse, the company does NOT answer their phones. If you would like to test this, try calling them and following the prompts to customer service . Also, review the multiple complaints about this company online which state very similar horror stories. If you are interested in following this complaint, you can review the Better Business Bureau complaint I have filed online as well. Do yourself a favor and DO NOT do business with this company. This company is a disgrace to all first responders!!!
This complaint and/or review was posted on HolySmoke.org on 04:11 am, January 26, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/extreme-tactical-dynamics-aspire-sales/.
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