This company has a plethora of problems. 1. The business and the owners home were raided by the RCMP for selling illegal equipment including illegal security cameras. The company and owner (Don Craig) have been charged with several offences and is likely to lose his home and business as he is facing major jail time. 2. They don’t provide any support for the illegal equipment they sell. After charging me over $3000 for a camera system I could have bought on eBay for less than $800, it completely stopped working. They told me I had to ship it back to China (China!!!) for warranty repairs because they don’t bulls it, they only sell it. 3. The installers they use don’t even work for them. The installer showed up and was completely clueless about what they sold me and how I wanted everything set up. All of the cables were too short and I had to pay the installer extra for proper cabling. | The cameras were so cheap and flimsy that 2 of them broke just from getting screwed down. Don refused to replace them and said I had to pay for new ones. 4. They will try and make unauthorized charges on your credit card. 2 weeks after I finally got everything working after hiring a reputable installer and buying 2 new cameras from his company., my credit card had an additional $390 charge from these thieves. Of course I promptly contacted my credit card company and reversed the charges. They had no proof I had authorized the second charges and VISA gave me back my money. In short, don’t trust these guys for security. I found out later even the guy Curtis who works in the store has a major criminal record including credit card fraud. So I guess that explains the extra charges on my card. This company will do and say anything to try and get your money. They aren’t security camera experts, they are fraud and ripoff artists. Don’t walk away – run.
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