4/4/18 ordered this fireplace for 499.99. On 4/7/18 fireplace arrived, opened and realized front doors damaged. 4/8/18 got online to contact customer service and realized price dropped 100.00. I contacted customer service about damage to doors and price drop and for 2 weeks and several calls I was lied to and was promised a resolution the next day. Terrible customer service.
This complaint and/or review was posted on HolySmoke.org on 01:12 am, May 26, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/factory-buys-direct/.
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