BUYER BEWARE On 8/15/2015 I entered into an agreement to purchase replacement windows from Windows 4 Less, my contract was with Mr. Todd Simon for $3,381.09 . There were many phone calls and emails regarding the design and price. Mr. Simon always answered all methods communication. I was advised that payment in full would be required due to the fact that they were special order. All appeared to be legitimate so I paid through Mr. Simons invoice rendered by a web site called Books.zoho.com. (aka – invoiceasap ) Within a week I received a full credit to my credit card from them. Todd explained that he was having trouble with the processing company so he change companies and I would be getting a new invoice by email. I did receive the invoice from Bill.com and I was unable to use a credit card they only excepted echecks. I paid this in full on 9/18/2015. On 10/15/2015 I received an email from Bill.com stating I had a credit with Windows For Less. I tried to make contact with Todd but he was no longer responding to any form of communication. I contacted Bill.com and they stated that the credit was an in-house credit with Windows For Less and that they do not process credits. Todd was becoming increasingly difficult to contact. I have emails from Bill.com that they also reached out to him without success. Once he did respond he stated that he doesn’t have caller ID and unless I leave a voice mail he would not normally answer his phone. (laughable) He finally gets in the email link with Bill.com support and myself and defends his unprofessional actions without merit. On 10/26/2015 he stated he contacted his bank to find out where the funds were and if my windows arrive from his manufacturer he will apply the funds and deliver the windows. The new delivery date for the windows became 11/3/2015. 11/03/2015 came and went without any communication from Mr. Simon. I made many calls to Todd on 11/4/2015, and of course I left voice mail every time, until he finally answered and stated that if I give him my bank information he would wire the refund to my bank by 11/06/2015. Testing him, I didn’t provide him with any bank information and he assured I would get my refund. He stated previously in the emails with bill.com that the funds were hung up at the bank because they didn’t have my routing information. (again laughable) This was just another lie and a way to stall my refund bit longer. He only refunded me partially when the sheriff contacted him on my behalf and once again provide a document of a wire transmittal for the entire amount and when the funds actually hit my account it was significantly less. I filled a small claim against him and he did not show up for the court date. I am filling a lien against his property that he and his wife Cathy own. Please look him up online and you will find this is not his first time doing this, there are other victims. He also has several web sites under different names with the same phone number. I advise you to check arrest records in Hillsborough, Polk, and Pinellas County Florida and the BBB.
This complaint and/or review was posted on HolySmoke.org on 14:23 pm, June 24, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/factory-direct-windows-and-doors-review/.
The reviews & complaints posted about Factory Direct Windows and Doors was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Factory Direct Windows and Doors as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.