Initially did Google Search online to purchase name brand Samsung water filters for refrigerator and www.factoryoutletstore.com showed as offering Brand name Samsung filters. Prior to placing order, I called their customer service number, see above, to ask specifically if the filter were Brand name Samsung and not generic. The representative told me they were definitely Brand name Samsung filters. When I received my order of 6 filters, they were all generic WaterSentinel filters and I had never been called or emailed about any issues and I was still charged the same amount! When I called customer service, I was told they had run out of the Brand name and the representative had a foreign accent. I informed her I was never asked regarding whether or not I even wanted a substitute and was charged the same amount as Brand-they had not adjusted the price, even though generic are considerably cheaper. I asked for a return label that would have package picked up at my front porch (as they had already caused a great deal of inconvenience) and she agreed to do so but by email in 3 days. When it finally arrived, this label’s instructions were to travel to a drop off center which is NOT close by my home-again I had been lied to. This is a Bait and Switch operation in that they will tell customers they will supply Brand name merchandise and charge in that price range, then send generic and not consult the customer regarding the change nor make price adjustments. A pretty good scam! Then they make it even more inconvenient by not immediately sending a return label (I charged this on credit card so had some protection) but others have even had to pay for the return postage AND a restocking fee!! When I called them back to request to speak to a supervisor, the first time I was put on a lengthy hold time and then was hung up on without speaking to anyone. When I called back, the representative rudely and abruptly told me that I need to speak to the person who answers the phone when I asked to speak to a supervisor and not waiting to hear my response, he hung up on meagain!! He had made it very clear he would not allow me to speak to a supervisor Highly unethical and fradulent company with Bait and Switch operation. Has “F” rating with BBB but GoGoTech the parent company owned by Dan Cashman has A+ BBB rating. Have filed IC3 report for Internet Fraud. .
This complaint and/or review was posted on HolySmoke.org on 15:19 pm, June 08, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/factory-outlet-store-review/.
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