FactoryOutletStore LLC

FactoryOutletStore LLC

Reviews: 1


Total views: 2186

Published: 11 February 2021

Posted by: Anonymous

We placed an order last week for 7 polycom VX400 desktop voip phones. We recieved an email confirming our order as well as opening an account with the website. When placing the order we purchased an additional warranty and priority shipping. Today when the phones were not delivered I contacted customer service. I was advised that the devices we selected were on back order and they could not give us a specific time frame. We immediately checked again on the web site to see that they are still offering the devices and they still state available for immediate shipping. The customer service representative advised that if I want the phones soon that they will upgrade me to the same model but ACLASS and charge me 56.00 more per device. I advised this was not acceptable. They then advised it would be an additional 147.00 to overnight ship. When I asked for a manager I was told they are all in a meeting. TERRIBLE experience. When pointing out the website still states it is available for immediate shipping the representative advised me that sometimes the website is not accurate but they always have something they can substitute. BAIT AND SWITCH….

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