“I initially purchased Waterford Timberland women”s shoes on 3/25/2016 at the store but they did not have my size. The cashier ordered them online and indicated that it would take up to 10 business days for the order to be delivered. I happily paid for my shoes and waited for them to be delivered. I waited, and waited and waited. I tried to track the package through their website to no avail. I called customer services on 4/7/2016 and they indicated that the shoes “were not in a sellable condition”. When asked further, the representative told me that they don”t have the shoes within a hundred miles of Connecticut.I was issued a refund in the form of a check which eventually did arrive. I live in florida so I asked if the shoes are available in this area, they happily took my money and again I waited. “The shoes were not in a sellable condition” (AGAIN). I am still waiting for my refund. Good luck when ordering as you will WAIT FOR NOTHING. “
This complaint and/or review was posted on HolySmoke.org on 08:05 am, November 20, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/famous-footwear/.
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