Fandango Review

Reviews: 2


Total views: 4071

Published: 27 September 2017

Posted by: Anonymously

Here is a typical big company response to a problem that could have been easily remedied had a Fandango rep picked up the phone. There were definitely some complicating factors, I had left my credit card at home (had my ID), my phone’s memory was tapped and because of this I was unable to access email at the theater during the 20 minutes before show time. The theater manager wanted nothing to do with it, his solution was to buy new tickets. However, realizeing the issue, he did try to help and called their CS Hotline and waited on hold for 15+ minutes. The theater was paid, Fandango earned their fee except the tickets were not used or delivered. I realize the circumstances were proabably out of the ordinary for their process, bt this thread shows how far a company will go to keep a few $$ in their pocket – all could have been avoided had they answered a CS phone call from the local theater manager. Thank you for your question. Please expect a response within 24 hours. Fandango Customer Support You may also update this question by replying to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.

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