Here is a typical big company response to a problem that could have been easily remedied had a Fandango rep picked up the phone. There were definitely some complicating factors, I had left my credit card at home (had my ID), my phone’s memory was tapped and because of this I was unable to access email at the theater during the 20 minutes before show time. The theater manager wanted nothing to do with it, his solution was to buy new tickets. However, realizeing the issue, he did try to help and called their CS Hotline and waited on hold for 15+ minutes. The theater was paid, Fandango earned their fee except the tickets were not used or delivered. I realize the circumstances were proabably out of the ordinary for their process, bt this thread shows how far a company will go to keep a few $$ in their pocket – all could have been avoided had they answered a CS phone call from the local theater manager. Thank you for your question. Please expect a response within 24 hours. Fandango Customer Support You may also update this question by replying to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.
This complaint and/or review was posted on HolySmoke.org on 21:13 pm, September 27, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/fandango-review/.
The reviews & complaints posted about Fandango was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Fandango as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.