Reviews: 1


Total views: 2148

Published: 24 March 2021

Posted by: Anonymous

I attempted to purchase movie tickets from Harkins Theater for my family, but their site was down so I opted to use Fandango, against my better knowledge. | Harkins offered a military discount, so I assumed Fandango would also. No. Not only did they not honor a military discount for my two active duty military family members, they lied to me and said that Harkins did not either. | Three times while attempting my purchse, my date for purchase kept switching on me. When I finally figured that the date was the correct date, it swithced again just as I made the purchase. I was not worried, however, because the Fandango “worry free” policy indicates that if a refund or exchange is requested within two hours of the movie, it will be honored. I had eight days. So, I again attempted to make the purchase. Again, the date switched on me. I finally got it to stay on the correct date, made my second purchase, then went in to request my refund on the erroneaous date. To my surprise a messgage appeared telling me that since my purchse was over $100, I could not have my money refunded! So I called customer service. After being placed on hold for 58 minutes, I was finally able to speake to a representative. She told me I could not get a refund. I expalined my issue to her. She then told me I could only get Fandango credit. I did not want Fandango credit since i will never, ever use this corrupt company again. Finally, after jumping through hoops for her, she said I could have credit but that Fandango would assess a fee!

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