I wish I could give 0-.5 stars to this dealership and ONLY because in the past 14 days we experienced ONE good man out of the whole lot. This is so tragic. Our first Nissan buying experience, we bought not one, but TWO cars in TWO days from them and I regret every penny I spent and every moment I’ve spent with them. I LOVE my new car and it’s a shame I haven’t been able to enjoy it one bit because they make me so sick with what has happened. Let me break it down for you so you can understand the dishonest crooks they are turning out to be – by the way we can’t get a straight matching story from ANYONE there! April 30th, I sent my husband links to 3 cars from their website I thought he might like. He’s been really craving a new car and drove a pretty big beater for far too long, so I thought we’re in a good place and it’s time. He went after work and test drove all three vehicles as well as peeked into some others. He came home and discussed with me what he wanted. I agreed and said lets go back and get you a new car! We made a deal that they had my husband sign for the car. The purchase price was to be 15,998 and his trade in was to be 2500 off that. With an additional processing fee, we signed a deal for the salesman to take to financing. When my husband FINALLY got out of financing at 11pm we drove his new car home. We got to the dealership just after 7, they had quite a few sales that day. While at the dealership I saw a beautiful new Altima on the show floor and decided after seeing the advertised internet sales price and knowing what my trade in was worth at bare minimum, I would return the next day and purchase the Altima. I never test drove it, it had no MSRP sticker, and I was told by the salesman who was “”new”” that the car had some features I was pretty pumped about as my husband and I enjoy to travel via car trips while we are still young.
This complaint and/or review was posted on HolySmoke.org on 21:16 pm, April 18, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/fenton-nissan-west-review/.
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