16+17/4/2018 Account: 81846, have a problem with our alarm system, phoned call centre, can”t pick up our details, account suspended. Phoned accounts department, nothing wrong with our account, phoned 10 times to try to sort out, reception won”t put you through to anyone senior, several redirections of the call then they hang up. They leave you hanging on the line and won”t get a senior person to assist.
Consumer Reviews and Complaints
WRITE A REVIEWLeave a Reply to Dominic Nipper Cancel reply
FLA Contractors
We purchased an AC condenser from Frankie in April. He came out to do the install and it didn’t work so he had to come back out with
Gallatin Association of REALTORS
Unless you are living in California or Oregon, DO NOT file any type of complaint against an unethical real estate agent with the Gallatin
First Citizens Bank
Due to suspicious activity on my account and sudden continual phone calls stating I have been approved for a loan to be deposited into my
Complete Capital & Business Services LLC
Feb 24, 2016 – Representative from CC&BS (Robert Colins) telephoned me asking if I would be interested in selling my timeshare in
Caesars Entertainment
Previous Review Next Review
Deering Auto Sales LLC
Sold me a lemon that broke down in less than a week. I told them I wanted my money back and I was told they would fix the car, which still
Catwalk Connection
I just bought a pair of boots that cost me & 036;170 and are nothing like in the pictures ! they are supposed to be tight around the
Family Auto Sales
This car dealer is still selling cars at the same location but with a different name called Family Auto Sales. Previously he called it
This complaint and/or review was posted on HolySmoke.org on 20:04 pm, December 25, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/fidelity-security-group/.
The reviews & complaints posted about Fidelity Security Group was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Fidelity Security Group as per Section 230 of the Communications Decency Act.
Fidelity Security Group Reviews & Complaints
At about 8:15am on the 15th of January I was driving behind your driver that was on the way to Builders Warehouse in Somerset West, Western Cape, South Africa and he jumped 3 consecutive stop streets. This is not just extremely dangerous but illegal as well I”m sure you know. I will attach photos of vehicle so you can see the registration. Regards Robyn.
Fidelity Security Group Reviews & Complaints
Att Mr Dale and whoever cares! I have been with sad sad ADT for years. In 2016 end, I requested a transfer of my alarm to my new home, I was instead sold, by a lady who was going on retirement the next day, an inferior alarm system. I have had countless technicians in and out of my home, countless meetings, the last with Sad Sales Manager, Ashley and Sad Technical Manager Nico. BY THEIR OWN ADMISSION, AND THAT OF A SPECIALIST TECHNICIAN, WITNESS AVAILABLE, TWO WINDOW ON THE LEFT HAND SIDE OF THE HOUSE ARE NOT COVERED, WE ARE NOT PROTECTED. It has taken 3 months, Ashley and Nico knowing that 3 pensioners are not safe at 14 Mallard St, to come back with a discounted price to sort out their big mistake.. In their dreams!. This is an ADT stuff up, not mine!. I am going nowhere! I will let the court”s decide but this ADT mistake will be sorted out by them. Take for example my panic button that one of the technicians took to sort out, as I was given old panic buttons, but paid for new ones.. WHY? Not to mention that I was quoted one price but another taven out of my account. Ashley, for what he is worth, has still not bothered to get it back to me, he is more concerned with Money, not the safety of people, especially pensioners. ADT advertises, ALWAYS THERE! I beg to differ. WE AT 14 MALLARD STREET HAVE LIVED IN DANGER SINCE END 2016, TOP MANAGEMENT AWARE OF THIS, AND STILL HAD THE CHEEK TO TAKE MONEY MONTHLY… I await… I keep asking for the M.D. s contact details, Ashley ignores me… what are they afraid of! L Trombetta with thanks… Shame, what a shameful company you have taken over..
Fidelity Security Group Reviews & Complaints
First and foremost they are the most incompetent bunch of idiots I have ever had the pleasure of dealing with, I have had to threaten to remove the CIT guards from my site due to arrogance, I have had to threaten to cancel my contract due to breach and still still they have no sense of customer service no care as to who or what you are and dont care about the fact the we are hugely unhappy with their service. Their equipment does not work, their Ops manager Peet Rossouw feels it is appropriate to put the phone down in someones ear when he himself promised to fix the problem. This company is not able to service its clients correctly due to incompetence and lack of ethics, they have no moral backbone and no care for its customers. And I can be assured that my problem will not be sorted out as this has been going on now for more that 9 months, I repeat 9 months so good luck if you are with them.
Fidelity Security Group Reviews & Complaints
Good day I hope you are well. I went to the pick and pay at the bright water commons today with my family. My 12 year old brother is a chronic dialysis patient. After spending about an hour or a bit more at the centre, we were leaving. My brother started feeling ill and he could not walk, so we put him into one of the pick and pay trolleys. As we were walking out one of the centre the security guard – who eminently refused to tell us his name- grabbed onto the trolley and shouted abruptly at us and told us that the trolley was only for groceries and the child had to get out. I tried to explain to him why the child was in the trolley, but he was shouting and didn”t give me a chance to speak. My dad was standing with us, he did ask why and he asked if the packet was allowed in the trolley. He said [censored] NOT at the security but in disappointment. The child was forced to walk to the car. We then went to speak to the security and find out what his problem was. He became very defensive, he removed his bage, he continued shouting. He called his manager, who defended him and refused to even ask the security to apologise to us. A gentleman who had seen what had happened, came forward and also tried to explain to the manager that the security was wrong. But he still did not listen to us. He threatened to call the police and claimed that we swore at him but we didn”t. The child is disabled and he was inconsiderate. The security did not inform us about wheelchairs and he did not offer us one at the time. He just kept on shouting at us. We are very very disappointed with the service provided by Fidelity security. We would like an apology from the security and his manager. We would also like to know the name of the security and his manager. The manager demanded my particulars but refused to give me his. I think that we were treated very unfairly and that the company is corrupt. This matter needs to be sorted out. My parents are elderly and they are very disappointed with the way in which the security and his manager handled the situation. We would like to come to you, to sort out this problem before we are forced to pursue the matter further, as I think the way that the security grabbed and pulled the trolley and shouted at us was very indecent and abrupt, and it felt like an assault. Please get back to me as soon as possible
Fidelity Security Group Reviews & Complaints
Good day Mam/Sir I would personally like to report bad attitude received from one of your staff member that works in Menlyn Pretoria(TLSContact) LINDIWE. That lady is a total nusense and has very little respect for herself as well as other people. Personally, I would fire her if I could but unfortunately, I can”t so kindly Communicate with her to learn some sort of respect for herself and to respect others in the process. Her rached and childish behavior won”t score her any points. Thank you Dears, Kind regards.
Fidelity Security Group Reviews & Complaints
Good day, I was driving today at the Kameelfontein Road Pretoria when a truck from the Fidelity company came with high speed drove behind and hang on my tail not less than 1 meter pulling lights for now reason…we all were driving in a line because a truck struggled to get on the hill…than the fidelity car pull over a solid line just missed my mirror and was jut in time to avoid a head on head collision, I travel daily with small kids in the car…I wonder if these drivers are trained or is it company policy to drive in the way they behave …the number on the car is 41699,
Fidelity Security Group Reviews & Complaints
Hi I have notice that the security guard based at the durban post office is driving staff and the post office vehicles and keep parking for staff on the street and moving vehicles into parking. He supposed to be gaurding the post-office entrance which is part of the parking n dispatch. Hw can he guard if he is moving vehicles of staff and the post office vehicles. I don”t think he is doing his job properly.
Fidelity Security Group Reviews & Complaints
hi i would like to a lay a complaint about a fidelity staff member who is a security Guard at Clicks in Mall of Africa the name of the security Guard is Freddy Mashaba. It was 19:56 29/10/2016 when my partner and his brother went to clicks to get pain tablets. When we were about to leave the store Freddy accused my partner for stealing a watch. i quote”Hey dude were is the watch that you took from the shelves”. With disbelief and shock i then asked Freddy what is it that you referring to exactly?My partner then explained that he asked a clicks consultant for a pair of scissors to cut the wrap from his new watch that we had bought from Truworths so probably that is why Freddy assumed that its a watch stolen from clicks. I then got really furious as Freddy insisted that he had stolen the watch. I took out receipts of the purchase that was made at Truworths even showing the payment of the watch. After Freddy has went through the receipt and seeing that he was wrong he did not have the audacity to apologize for the embarrassment that he caused in not having a manner of approach. I then told him that i would report this to the management and with all arrogance he told me to go ahead. I just wounder how does Fidelity train its staff if thats how they going to treat consumers. i hope this will be dealt with as i am prepared to take it further then this.These are my contact [protected] email address is [protected]@gmail.com. thanks
Fidelity Security Group Reviews & Complaints
I had a tracker installed in my car on the 28th January 2020 from Fidelity ADT Securedrive. I sent my installation certificate to my Insurance Company (Myway Insurance) on the 28th January 2020, I was then told they won”t cover my car against theft/hi-jacking. Reason for this is Myway Insurance don”t cover high risk vehicles with Fidelity ADT Securedrive. When signing up I asked the call centre agent Angeline Singo if Myway Insurance would approve of this tracker as she said YES. I have been sending emails since then asking them to remove the tracker from my car, as it serves no purpose driving a car and your Insurance Company don”t approve of it. Angeline Singo then sent me all their certificates of Fidelity ADT Securedrive but Myway Insurance still refused to accept. Angeline Singo then put me in contact with her Manager Mr Preneshan Govender who I then emailed explaining everything ( This was the whole week of 28th January 2020 – 31 January 2020 only to be told my email was escalated to his Line Manager. I have not heard anything back from him. My husband called him on the 3rd February 2020 to find out when they are removing the tracker. Preneshan then told my husband he will sort it out, but up till now no one came back to us. I then called their customer service department to lay a complaint and was told about a “cancellation fee”. When I notified them which was immediately I was still in my cooling off period of this contract. I have never dealt with such unprofessional people. Does it seriously take this long to have a tracker removed. I can”t proceed with fitting my new tracker – that is approved by Myway Insurance, as they sent me a list of their approved tracker companies. Mr. Preneshan Govender told my husband on Monday the 3rd February 2020 that we can proceed to fit my new tracker – even though their tracker is still in my car. I point blank refused to do this. I don”t see how we can fit a new device with their tracker still in my car. I honestly don”t know why they are dragging this whole thing, When we call Mr. Preneshan Govender he don”t want to take our calls. I think they deliberately stalling and then want to charge me. Why must I be charged when I was given the incorrect information when signing up with Fidelity ADT Securedrive. I would appreciate it if you can assist me. No one is listening or helping. I want to make people aware when signing up with Fidelity Securedrive – that may also encounter the same problem with their Insurance companies. They need to send all their staff and managers of Fidelity ADT Securedrive on training on how to deal with customers. Clearly they don”t know their product or which Insurance companies approve of their tracker. I have all the emails that I sent to Angeline Singo and Preneshan Govender if you want to have a look at it. Please note I am based in Cape Town.
Fidelity Security Group Reviews & Complaints
I had a tracker installed in my car on the 28th January 2020 from Fidelity ADT Securedrive. I sent my installation certificate to my Insurance Company (Myway Insurance) on the…
Fidelity Security Group Reviews & Complaints
I have been an employee of Fidelity Security Services from 19/04/2012 (employee number 1168741). First 4 years I was employed at their head office in Pretoria doing vehicle tracking. Then in 2015 was told the company is restructuring and my post would no longer exist as they will be moving it to head office in JHB. Long story short is that I had to sign a letter that I would no longer be paid a basic salary and had to move to client control for much smaller salary or be retrenched. Being a father I could not sit without a job and signed a letter that I was willing to work for less. Another 3 years passed and then I started getting problems with my pay in December 2018 and January 2019 as I was payed short almost R2000. Proof was submitted that I was paid short and that Fidelity paid the wrong person for those shifts. At this point things already went sour as manager was blaming payroll and payroll was blaming the manager (I still have the emails as proof). I was then told that I had to collect the money from the employee myself which never happened as she flatly refused to give me my money. Needless to say things only went south from thereon and in April 2019 I was told I do not need to report to work anymore as the client where I worked for the last 3 years no longer wants me on site (no reason was given and she denies any part of the their story). So now I am still an employee of the company but I do not get a salary just a blank payslip that states no shifts worked. I did not get my bonus payout or my leave day payout which should have been payed in May already. I am a ghost employee. Final straw was when tried to deduct R600 for a lone that I still owed them last week from my bank account. Please explain how the hell can you deduct money from my account if you do not pay me what is owed to me. Money that I worked for and please do not tell me to go to the office to resolve this matter as I tried that twice already and HR and payroll is never available. I am not going to waste any more of my time trying to fix another persons incompetence. How am I employed for over 7 years with a salary of R0?
Fidelity Security Group Reviews & Complaints
I just want to find out if my employer had submitted my claim form. Company number 1159951 I’D number [protected]. Please could you reply to me on Mail adress [protected]@cellc.blackberry.com. Regards FCJ Pypers