FileLate Reviews & Complaints

Reviews: 6


Total views: 4179

Published: 10 January 2020

Posted by: Reviewer75779

11-9-15 I requested Managerial escalation regarding misrepresentation pricing of State Taxes for [protected]. I was originally told by one representative it was a manual process at $25.00 for each State Tax Year 2 weeks ago. I called today to obtain further details and assistance and was told the State Tax years cost is $49.95 for any years prior to 2012. I spoke with a representative name Brittany and requested supervision she reviewed the file and quoted company policy. I asked her when did the pricing for state tax years change, she said back in April I said that”s interesting as I was just quoted $25.00 two weeks ago. I requested the “Manager” review recorded calls and agent notations for validations on the erroneous information I was told and she was persist with quoting company policy. I explained to her I wanted to speak with some one over her and she stated the “Owners” don”t speak with the public. So I question there are only TWO people handing customer inquires and she said yes. Again, these is a clear sign this is NOT a reputable company that provides escalation and true customer service. I requested follow and proof and she reiterated company policy. I explained this is hear say and very counterproductive at this point. The “Manager” still hadn”t taken the time to accept responsibility for the miscommunication nor review the caller records, notations etc. There are only a handful of resources to handle customer affairs, and don”t expect the company to accept any accountability for their wrong doing/ I will follow up with the BBB and Office of Attorney General Consumer Office Read the review, you will notice a clear pattern of poor customer service, unprofessional and discrepancies. CONSUMER BEWARE

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