After my car was hit by falling trees during an ice storm, I went to Fine Lines on the recommendation of my insurance company. What a mistake. All the people I dealt with on the phone were extremely rude. They were very uncommunicative as well — I was constantly having to call them for updates since they never called me. The technician who did the initial repair estimate didn”t even bother to do it correctly. After I was told by my insurance company that the car could be repaired, I called Fine Lines to get an estimate of how long it would take. That”s when the tech told me that he needed to do a second estimate since the first one he did was basically a quick once-over because he figured the car would be declared totaled. Sure enough, after the second estimate, it was. I will never use this body shop again, nor will I recommend them to anyone else. They don”t care about their customers. Gate City Collision in Nashua is much better.
This complaint and/or review was posted on HolySmoke.org on 23:57 pm, January 10, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/fine-line-auto-body/.
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