3 weeks back I lost my device, I’ve submitted all required documents to claim it. No communication has been maintained by Finrite, I’ve tried countless number of times to get into contact with a consultant but I am still phoneless and thats truely frustrating because I always pay on time so I expect good service delivery. Its been 3 weeks now with no word from Finrite and everytime I call no one answers the line. I’ve went to multiple Telkom branches but I still haven’t been assisted accordingly. I’m highly disappointed.
Customers reviews and complaints
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Finrite Administrators Reviews & Complaints
Company cell insurance was added on my bill without my permission or request. I phone Finrite who said they done it by mistake and said that the policy will be cancelled, they did not do it and still I am billed R200pm for service I did not request. Its a nightmare to get hold of them, they dont answer or reply to email, Vodacom dont take responsibility and refer me to Finrite. I am so FRUSYRATED!!!
Finrite Administrators Reviews & Complaints
Good day I am getting no joy in the service I am getting from you, I call and call to get the same response that my query has been escalated, or what I get is that when I speak to some they drop my call or put me on hold for no reason or explanation and yet before I can speak to someone I am waiting for long to get to speak to some and using my own airtime, I am not sure what is so hard to understand that the phone I was using uses TWO sim cards in it and has two imei and have blacklisted it and gave you two ITC reference numbers The phone has a capability to have TWO sim cards at the same time, one of those is my contract sim and the other is my prepaid sim, my contract data gets loaded on the 1st of every month from Telkom mobile of which then I use the contract one then, when my data finishes on the contract one I then switch sim cards to use my prepaid one and NO sim card is taken out of the handset at any time, I keep getting told by your agents that I lost my phone on the 17/02/2020, but I clearly stated on the affidavit that my phone was stolen on the 26/02/2020, it should not take a whole week to get the usage of both sim cards on the dates indicated and this process is delaying for me to get my handset and the details as to how much and where to pay the access, and when I do have those details, it’s going to take a much longer period for me to get my new device, Please can someone respond as I am not getting any joy out of anyone I speak to or try to get a resolution about this issue I pay every month for a service I am NOT getting from you, I am really disappointed in this Contact number: [protected] email : [protected]@sars.gov.za
Finrite Administrators Reviews & Complaints
Good Day I am not Happy with your Services (Telkom Insurance Finrite Insurance ) I lost my Device (iPhone) and I sent all the required document and my claim was approved, But I need to pay an Excess of R8 750.00 of which I was not aware of and when I took a policy no one inform me about. I feel this excess fee is very high and if I knew I wouldn’t have take this policy. And I can’t afford it that why I took this cover for my device at the first place because I can’t afford this kind of money to even buy a new phone. Can someone please intervene in this matter urgently. Thanks Mr Mxolisi Mlaba Claim Ref. No. TC020340 Cell No. [protected]
Finrite Administrators Reviews & Complaints
good day I would like to file a formal complaint against the consultant dealing with my claim: Israel Pule Claims Agent Finrite Administrators [protected]@finrite.co.za said my phone not in use since 12-01-2019 – phone was stolen and replaced by cell sure now to find out my sim card was not active since then… can someone please call me [protected]. I have send ample emails to call me to discuss but he is ignoring me. I want to know what is the issue and why was my new sim never updated after cell sure send my new device.
Finrite Administrators Reviews & Complaints
Good Day, As a client who has been paying you guys so well over the the past 2 years+, I can’t stress enough how disappointed I am with your service!!However going through Finrite reviews, it’s safe to say you’re hopeless!! I lost my phone on the 26th and I had my claim submitted on the 27th of February, to my surprise I didn’t receive any acknowledgement, no correspondence, nothing whatsoever. I called the next morning to confirm if you have received my email however I was advised that it will take 48 to 72 hours to be attended, which I understood. 72, actually 96 hours to be exact passed and still i hadn’t receive any response, I called again and I was advised that my claim wasn’t attached or processed I had to wait FOR ANOTHER 72 HOURS!!The phone in question was already paid up for however I continued paying for insurance because I wasn’t ready for an upgrade just yet but due to the lousy service I’ve been receiving, a week later, I was forced to apply for another contract [something I had no intention on doing just yet] and I used the very SAME CELLPHONE NUMBER that was suspended on the old phone, meaning I did a swim swap and stupid me I took the very same insurance on the new phone which is a decision I regret taking now, due to this 2cent service am getting, I even asked the Telkom consultant if this new application wasn’t going to affect my existing claim in anyway, the answer was “NO and it shouldn’t”! Fast forward 72 hours came AGAIN and passed, still no news, no update NOTHING! I had to call again to find out what’s really happening, this time around I was advised that, ” THERE’S NO DATA on the stolen phone in question!!!and the matter is being taken up” Whatever that means, I have to wait for ANOTHER 72 HOURS?!?!?!?, how ridiculous is that?? I asked if I could speak with any superior person but I couldn’t, all I could get from your consultant was her apologies, I then asked if they could treat this as a matter of urgency but still I haven’t received any feedback.I don’t know what circus you’re running, however this isn’t fun at all, I don’t understand why I need to chase you to receive any feedback whereas you don’t need a constant reminder to debit my account on monthly basis, you should stop acting like you doing your clients any favors, your services are paid for!!the least you could do is keep us posted peacesake and put our my minds at ease. Am not holding my breath that I will receive a prompt feedback but my details are as follows : ID: [protected] Contact number: [protected] Email : [protected]@gmail.com Email used to send my docs Dineo.[protected]@empactgroup.co.za
Finrite Administrators Reviews & Complaints
Good Day, I must say after going through Finrite reviews, it explains the lack or urgency and customer service as a client whom has been paying you guys so well over the last year.i submitted a claim on monday and no acknowledgement, no correspondence nothing !why should clients run after you so hard when you dont do the same when it comes to our installments?i called in today to find out whats the issue with my claim, only today im told to send in my latest telkom invoice.had i not called when was i going to be told?i wont let this one go.next thing they will be so many issues circulating my claim, i will go to extra measures to deal with your incompetence as a business legally and on all social media platforms.please do process my claim in due time so i can cancel my insurance with you guys
Finrite Administrators Reviews & Complaints
Handset sent in for repairs as of 3 January 2020. Excess payment amount R559.00 made on the 14 January 2020 as requested by Telkom Finrite. Copy of Telkom statement forwarded on the 27 + 29 January 2020. Contacted Telkom Finrite on Thursday 6th February to follow up on handset and repairs. I was informed that someone from Finrite will contact me the following week to inform me if handset can be repaired or a new handset will be issued. To date I am still awaiting feedback from Telkom Finrite. Contacted Telkom who followed up with Telkom finite, who suggested I go to my nearest telkom store? Without reason, unacceptable. I have been without my handset for almost 2 months now and am currently using a suboptimal handset (which has now become counterproductive for work outcomes) whilst my handset is being repaired, I would like resolution to the claim soonest please. Please can someone contact me urgently regarding this query.
Finrite Administrators Reviews & Complaints
Hi So i cancelled the device insurance in January, i was told that the insurance is cancelled. however the amount is still being debited from my account. i have been calling and calling the call center numerous times a day with no luck for over a month now. i refuse to believe that the call volume is that high that a phone call cant being picked up. its disappointing really. i would like an amended billing statement.
Finrite Administrators Reviews & Complaints
I bought a phone on contract at Telkom. I took out insurance and I thought it would be good to have insurance at the same place as my contact phone. This December 2019 my cell got stolen pick pocket in Promenade Dischem. I.immediately blocked the cell at Telkom and went to.police station for Affidavits . I have contact the insurance company its been more than a month they are still not helping me im speaking to different agents everytime I phone. They said they will contact me back im.still waiting .This is ridiculous I am paying my insurance every month my contract and no help .Telkom wont help either who do I go to ?? What is going to.happen ?? Other insurance company make their customers happy
Finrite Administrators Reviews & Complaints
I had logged a Matter with the National Bargaining council in December 2013 and to date the matter is not resolved! I had been in contact with Lulu Malatji of the JoBurg National Bargaining Council for the Clothing and Textile Industry and the matter is just not going! Please HELP! Thanx, God Bless You: Christo [protected] _ [protected]@execs.com.
Finrite Administrators Reviews & Complaints
I have a cell contract that was suspended in May 2019. Finrite keep on invoicing the account for insurance, the policies I get from the contract ALL indicate after 2 months of non payment the contact will be cancelled. I”m tiered of calling the call center. I”m tiered of sending them e-mail as they DO NOT RESPOND BACK. I have sent them the proof of the statement as from Vodacom, I called vodacom accounts 13 June 2019 to make a payment agreement to them and they gave me the outstanding amount and ensured me that the amount will nor change If I keep my part of the agreement of paying it over four months. I wanted to pay the full outstanding part in August and realized that the amount did increase over the period. I”m refusing to pay the insurance for July and August as the policy state that after 2 months the insurance is cancelled. Rageds Ansie Olckers
Finrite Administrators Reviews & Complaints
I have cancelled my insurance since june 2019, for the past 3 months money has still been debited from my account, i called the call centre probably 10 times already and each time they tell me the insurance is cancelled, if its cancelled then how is money still getting debited from my account. Finrite has the most useless phone operators which know absolutely nothing about why this is happening, they cannot provide any reference numbers. Finrite administrators are blatant thieves, i called them today and they told me the insurance was cancelled yesterday, after i have been calling since June. Never in my life have i receieved such pathetic service, now they say i need to submit documents to get credited, why should I do all the work after finrite has been robbing me, they know how much they are debiting from my account, its basically 3 months payments whic i’m demanding to get back. I will continue to bad mouth Finirite administrators on every single website i can find my hands on, Hello Peter, Twitter, Facebook, Google, whatever site i can find i will complain about Finrite. Absolutely pathetic service.
Finrite Administrators Reviews & Complaints
I have forwarded all the necessary documents even called multiple times regarding my claim their systems are either offline or calls aren’t being picked up. This is very much unfair because I have never missed not even a single payment but the service I am receiving rather not receiving from finrite is one that is very uncalled for and makes me want to move my cellphone insurance else where. My policy number is [protected]
Finrite Administrators Reviews & Complaints
I have forwarded all the necessary documents even called multiple times regarding my claim their systems are either offline or calls aren’t being picked up. This is very much unfair because I have never missed not even a single payment but the service I am receiving rather not receiving from finrite is one that is very uncalled for and makes me want to move my cellphone insurance else where.
Finrite Administrators Reviews & Complaints
I lost my phone and I have been waiting over a month for my phone to be replaced. I paid the execess and completed all the required information. Myself and the Telkom consultant who lodged my claim followed up twice and we still have not received feedback. I am going to log my complaing on all social media platforms if i do not receive my ohone by Friday. And i will not renew my Telkom contract as a result. Your service has been appalling thus far. My claim number is [protected] Number is [protected]. Regards Lerato
Finrite Administrators Reviews & Complaints
I lost my phone and sent the documents. After several delays where they wanted to ask why i blacklisted the phone twice before (I had lost it but DID NOT CLAIM since i recovered it) 2 ladies one called kaylin de jongh and another Karabo Lebogo are competing to give me conflicting requests which i have in my email. I manage to satisfy both of them and send them all the documents they needed. Now i have sent 4 follow up emails asking if they still need anything as i haven’t heard anything and they completely decide to IGNORE MORE. I am horrified, i don even know whats going on now
Finrite Administrators Reviews & Complaints
I lost my phone ob the 21st Nov 2019 on my way to work inside a taxi…on the 22 Nov 2019 I reported it lost at the police station and got the ICT number. When to telkom store in Bloemfontein Waterfront and the manager told one of her colleagues to tell me to go to the insurance company as if I know the company and gave me Andile M’s email address, whom I sended all relevant documentation accompanied by the form. He then blocked my emails. On the 26 Nov 2019 phoned telkom and spoke to Petunia and forwarded the that email to [protected]@finrite.co.za again…still no response but the email was read, I have read report on my pc at work. Then on the 3rd Dec 2019 I visited the same Telkom Store at Waterfront and was helped by a very helpuful young lady by the name of Valentia and explained my situation and was shocked by the treatment I received from her manager. She tried to call Telkom and a very rude lady picked up a phone and couldn’t help us she was rude as hell. Its now alomst 3 weeks in counting and still no word from you with regards to access feee, I’ve never missed a single payment. If this is how you treat people am SHOCKED to the core. I think I should involve my attorneys Angry Client
Finrite Administrators Reviews & Complaints
I Mfanose Phillip Mavuso [protected] would like to complain about the cellphone Tab2 which was taken at home for repairs. It was collected in May 2019 and I was asked to pay an access of One hundred and fifty rand.I have been enquiring for the past three months and I was told I will be refunded because the cellphone cannot be repaired. Please investigate and advise me. Yours faithfull MP Mavuso
Finrite Administrators Reviews & Complaints
I phoned cellsure around March 2019 only to find out they are now Finrite they didnt even notify me of any changes also their bank details has changed also i have been with cellsure for many years and there wasnt any problems. Finrite told me my last payment received was May 2019 but i have been making eft monthly they just said May cant even give you a date i asked the agent to email me the details to send POP im still waiting according to them you need to email monthly pop so that they can allocate it to your acc! And according to them my policy has lasped .no notifications from them to tell you.What nonsense is that! Everytime you call in its a different story .
Finrite Administrators Reviews & Complaints
I sent my phone at Prominade mall for repairs 12 October 2019. I only received a message from finrite saying they received my claim. It has bee 2 months now, I have not received an invoice for payment, or a message with a way forward. I went to Telkom several times, they said they cannot help me because they just sell insurance. I even called finrite they said the phone is with the manufacturer. Then I went to the Telkom again they said I must waiit for the invoice. I am so disappointed at Telkom and finrite. I am thinking of cancelling my other insurances and contract. Cant you just bring my phone even if ts not fixed. My job no is TRJ101563
Finrite Administrators Reviews & Complaints
I submitted a claim for a water damaged cell phone, and then missed the RAM courier when they came to collect the handset ( they came once, not the three times as per the driver) I asked Finrite to send the courier back to collect the parcel, verbally 3 November, no response I sent an email requesting a new collection be issued 21 November – no response as today is 27 November !! the original courier date was set for 31 October, and I have had zero response from finrite! Kindly assess and request that a courier be sent to uplift the handset, which has been sitting in my complex’s security hut for over three weeks! Original claim number Claim GMCML67470 RAM courier FINR 05-[protected] Kind regards Alison Truscott
Finrite Administrators Reviews & Complaints
I submitted my claim on the 27th of January 2020, Paid my access of R1641 and another R10 after i realised the amount i was given over the phone is less than the one i received on the SMS, from there i made countless follow ups and i was told my claim is awaiting authorisation all the time . The service is really bad, its like they dont know what they are doing
Device claim made 6months ago
Please advice what must I do to get my phone from you guys?why is FINRITE so incompetent and inconsiderate of their customers?i made a claim on January and we are now approaching June .i call in day in and out I always get the same response as to that they will get back to me till date.ive paid my access,I’m still paying for the damn insurance monthly for something I don’t have anymore !im literally fed up ,you guys are delaying my process .just do what you have to do and send me whatever phone cause I won’t get my IPhone 7 Plus and getting a smaller phone which is an iPhone 8 of which I was told it’s out of stock so the supplier needs to come back to see what phone will I get which is obviously going to be a lower value than what I’ve been paying for .i want to cancel my insurance,I need assistance with that