Rented from Firefly 2 separate times — Milan and Barcelona. Milan office double-billed me and had to resolve dispute with credit card company. Resolved after 5 months without being able to contact Milan office. 2 months later received OTHER mystery charge on credit card from Milan. Currently in dispute with credit card company. Rented from Barcelona airport 3 months ago and have yet to receive my fuel refund. They also charge an additional ‘fuel assistance fee’ which the assistant there readily admitted was a scam. I strongly recommend NOT using this company in Europe. Not sure about American offices, but here in Europe they’ve been a nightmare.
This complaint and/or review was posted on HolySmoke.org on 22:04 pm, October 13, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/firefly-rental-car-review/.
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