Rented from Firefly 2 separate times — Milan and Barcelona. Milan office double-billed me and had to resolve dispute with credit card company. Resolved after 5 months without being able to contact Milan office. 2 months later received OTHER mystery charge on credit card from Milan. Currently in dispute with credit card company. Rented from Barcelona airport 3 months ago and have yet to receive my fuel refund. They also charge an additional ‘fuel assistance fee’ which the assistant there readily admitted was a scam. I strongly recommend NOT using this company in Europe. Not sure about American offices, but here in Europe they’ve been a nightmare.
This complaint and/or review was posted on HolySmoke.org on 22:04 pm, October 13, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/firefly-rental-car-review/.
The reviews & complaints posted about Firefly Rental Car was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Firefly Rental Car as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.