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Customers reviews and complaints
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First Abu Dhabi Bank [FAB] Reviews & Complaints
As i have got a new job and my current company has account and has asked me to open the account in to this bank my salary account I thought it would be easy and fast as i have been using the platinum card for more than 9 years now . I stay in Al warqa so went to the Mirdiff branch on 31st evening to open the account where I had submitted my original document passport and emirates ID for verification. all the process was done i was told the within 6 working days the account will be opened. After waiting for more than 6 working days i went to the branch on 09th where the customer service person told me that he has send the email to his colleague to do the needfull where he said someone will call me after two days. even after three days i was not whcih was on 12 i went back to the branch to the same customer service person where he raised the mater to the brach manager and assured me that my account will be opened before Sunday. Till today Monday evening nothing has been done and it feels like i have been treated unfairly. if that is the case the bank can let me know that they cannot open my account account so i can go back to my company and start using my current account with ADIB. Hope to get some action to sort my matter
First Abu Dhabi Bank [FAB] Reviews & Complaints
Could I get an urgent assistance to get on my 3 months statement from my Ratibi account since I have waited a lot of days I have called to the customer care also as per them it won’t be possible . Later I have approached through my company (Abu Dhabi National Hotel ), they also doesn’t receive any response !. It will be much appreciated if you can help me out to get this done, as I am stuck Infront of my finance only because of it .
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear Concerns, Please clear my ECIB in RTA record and provide the clearance letter for my vehicle M-80672, as it was cleared as per the scheduled time in 2014. I also visited the collection department earlier. Staff Name : S M Sabeeh Haider Account Number : [protected] Number provided by Staff Mr. Saif Ali Almheiri : 2767001 Car Registeration Number : M-80672 Passport Number : AV-6976982 [protected] Current Mobile Number
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear FAB My name is “Nahid Mohammed” and my contact details are “[protected]@gmail.com””[protected]”, I would like to bring to your attention that recently I have applied for a credit card from FAB with Lead ID 1-[protected] but after initial process the sales representative informed me that the application was rejected / declined. Today when I applied with another bank, they told me that in my Al Etihad Credit Bureau Report that application with FAB is still active (copy of AECB report is atatched and password for the report is “nahid22071988”) and because of that my new application is also rejected. So, I would like to request you to provide me a official confirmation that my application with FAB is rejected / declined and kindly deactive that from Al Etihad Credit Bureau. Thanks & Regards Nahid Mohammed
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear FAB Team, As on dated 27-07-2019, I provided all documents for credit card to your Employee Mr. Sudeep chandran, but till date i didn’t received the card. I am doing regular follow up with Mr. Sudeep Chandran, instead of giving solution, he is giving statement like – ‘ Call in my call center and do complain against me, I can’t do anything ‘, even I am doing followup with his Manager Mr. Vijesh from last two days but no solution. They people are not receiving call now . Kindly request to take an action for the above mentioned subject as earliest .
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear FAB Team, I have received the SMS and email that “Your application for a Savings Account Islamic has been registered and a customer service representative will be contacting you shortly”. I am surprise to see this SMS and and email as i never requested to anyone to open my account in FAB bank. This is clearly some one has stolen my personal information including mobile number, email address and name and provided to the bank for the processing. Kindly inquire about this matter and let me know why i received SMS and email. BR, Kamran ([protected])
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear FAB, I had never asked ro open additional cureent account. But they did when providing loan in 2013. And when even loan fully paid accou t is kept. Until i found in May 2019. That there are minimum balance charges charged since Jan 2019. After alot of calls and emails, customer service proved to be useless and reffered me to Branch in Abu Dhabi mall. After 3 times visiting, and their assurance this is not fixed. I am customer of NBAD since 2009, but fou d current situation most redicolulous and super pathetic service by any bank i have had.
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear FAB, I have requested FAB bank for replacement of my Credit Cards (xxxx xxxx xxxx 6018) and (xxxx xxxx xxxx 3717) on 29-Sep-2019 since card has been expired. I have been given the Service Request No. SR12494960 and SR12494972 however I have NOT received the replaced cards till date. I have been regularly following up with Customer Care ([protected]) but nothing has been progressed so far. Kindly advisel. Regards, Surendra Singh Mobile: +971-[protected]
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear madam / Sir Hi my name is shaik Dawood i am one of the FAB customer since 2014, this compliant is my loan was completed in the month of May 2019 after that they have detected the extra amount of 562 AED. which i went the branch to as the clarification but they could not able to clear and they said the compliant can be rise through the call center only then i have rises the compliant on 26th May 2019 through the call center regarding the extra amount 562 AED has been debited from my account without any notification Email, SMS or Phone which i was registered in the bank even my phone is working till now there is no proper clarification and they have not reimposed my amount to account, now it is almost three month has gone. The Compliant reference is SR11996372. In between i have try to contract the call center several time almost 15 times and also i have rises the compliant through the mail and also i am sending the remainders but till date there was no any action from FAB. By the call center all are in typical answer that already informed consing department and they are pussing them for the same and informing that it will be resolved in the couple of working day, unfortunately the compliant was not yet resolved till today 27th July 2019. Please find the below mail which i have send first and last email for your reference. Shaik Dawood Mon, Jun 10, 12:45 PM Dear madam / Sir Please be informed that i have rise the compliant on 26th May 2019 the compliant was the amount 562 AED has been debited from my account withou 10 Shaik Dawood Wed, Jul 24, 6:11 PM (3 days ago) Dear Madam / Sir This is Remainder-7 as on 24th July 2019 for the previous mail still no FAB has not resolved my complete and no body from FAB representative ha Shaik Dawood 12:07 PM (44 minutes ago) to atyourservice Dear Madam / Sir This is Remainder-8 as on 27th July 2019 for the previous mail still no FAB has not resolved my complete and no body from FAB representative has contract me i am very much disappointed on this matter. Thanks & Regards
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear Sir / Madam, I undersigned, was approached by an agent serving for FAB and explained buying out (Balance Transfer) my other credit card outstanding with FAB card on a .79% interest rate+3% PF for which I agreed. I provided two credit cards to the balance transfer as below: A) ADCB – 5193-xxxx-xxxx-0220 Amount 8000/-AED B) CBD – [protected] Amount 18850/-AED. However, after having received the statement of account of CBD, I found that amount was not transferred correctly, which resulted me being charged with interest 641.23/- AED plus late fee of 209/- AED plus VAT. However, the FAB credit card statements had also showing the transaction made with all applicable charges. Now I am being charged from both FAB & CBD. Next week I will get the November Statement of accounts as well. I made the request to make necessary correction However, I received the new statement of account from the back I intended to transfer the money today and funds have not been transferred not had it been reversed. I was also told that the complaint stated “WRONG INFOMRATION RECEIVED” which is wrong. It was the agent who even verified the correct card no but the transaction had gone to wrong card. I kindly request you to verify with the “CALL RECORDING”. I am afraid dragging this issue might pass the Telephone conversation recording keeping duration after which we will not be able to verify too. Today, again I called thought he call center and they obtained all the information and informed me that within two hours someone will call me. Would you please advise what is the next step for me to get this issue resolved? a) 10th October and I received reference no CAS-27728-C2R8T4 stating that the issue will be resolved with 5 working days. b) 15th October I received SMS stating that issue has been resolved and closed. – (It was only message but no action has been taken) c) 15th October I received another message saying that complaint has been registered with SR [protected] d) 20th October, I received another message stating that SR12563599 dated 15/10/2019 has been closed. e) 27th October I call again and another message I received with reference No ; CAS-32235-X1K1M0 received and under process and will be resolved with 5 working days f) After 5 days 3rd November I again received a message CAS-32235-X1K1M0 – has been resolved – (but with no action taken) g) 3rd November again I received another reference NO SR12640848 – your complaint registered. It came to beginning again h) 7th I visited FAB branch at Deira and met with customer service officer there – who said issue has been resolved and I will get the funds transferred. i) 10th November, again, I received statement of account from Commercial Bank – No funds were transferred. Would you please take immediate action to resolve this issue and reverse all the charges made against this transaction? Would you please advise me on how to lodge a formal complaint against this transaction and seek reasonable solution to recover the damages incurred due to wrong transaction? Would you please acknowledge the receipt of this mail message and respond promptly and positively. I at your disposal for investigation if need be, with all the documents, statement of accounts and messages etc.
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear sir I brought it to your kind notice that I have salery account with you and I have lone from fab my DBR is high then the remaining amount now every month the fab charge me 200dh for minimum balance and then I complaint and fab reverse it last time their was investigation and the bank told me it will not happen again no this month once again charge me what kind of complaint call you have and why thay lie and not fixing the problem this bank turned to be a headache for every one now kindly solve my problem for permanent bases my mob number is [protected].thanks
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear Sir Sub: Illegal collection of Fee _ Home Finance_Muhammad Shoaib Khanzada_230529 I applied for the Islamic Home Finance on October 20, 2019 and submitted all the required documents and application form accordingly. I have been asked to pay the Evaluation fee of AED 3, 150/-. Same was paid on October 23, 2019. After receipt of Valuation report, which is more than the property price. On November 4, 2019, FAB informed me that Risk department has declined my application_230529 as my employer is not in their approved list. This was surprise to me that such a major check point was not disclosed at the time of applying and paying the fee of AED 3, 150/-. I do not have any earlier loan. My installment amount is less than 10% of my declared income. My employer is one of the well known Takaful Company of this country. Despite all these facts, if my company was not in the approved list than why amount was collected and my fifteen days were spent. My MOU with the buyer was of 30 days. All this delay has caused me too much mental stress of losing the down payment to seller. At other hand, Bank grab the amount of AED 3, 150/- for which they are not entitle as my company is blacklisted at FAB. I am requesting again to refund my my evaluation fee of AED 3, 150/- . I also request bank higher authority to investigate this in detail as why Home Finance team is collecting the fees from blacklisted companies employees. Regards Muhammad Shoaib Khanzada [protected] shoaib.[protected]@gmail.com Home Finance_Muhammad Shoaib Khanzada_230529
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear Sir, I have already cancel the credit card issued by your bank, the card No.[protected] and the limit was 25000 AED. I send several mail to the following mail id [protected]@bankfab.com to get a reply for the same but i didn’t get it. I was planing to travel next week to my home country. So want to settle all the cards taken from here. All others banks reply i got it except your bank’s reply is pending. Please look into this and take necessary steps for get the current status of the card. I am awaiting a favorable reply from your end. thanks & regards Sureshkumar.S
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear Sir/ Madam, I am the customer of Fab bank. Sorry to say your teller department is the worst amongst all bank currently operating in UAE. Being one of the biggest bank in yhe middle east customers are in pain for waiting more than 2 hours to reach your teller. The main basic problems: 1. Despite having 5-6 counters in your each branch only one or max 2 tellers are working at a time. 2. Bank gives their customer to visit between 8 am to 2 pm however not a single customer will be called before 8.30 am. Bank staff are coming late to work. 3. Very often your teller system is down. 4. Silly excuse like system not working, only 1 teller may take 3 hours by security is not at all acceptable. 5. Visiting your butik mall branch is like a bad dream. I am an employee of one company, as you guys are… employees make or ruin the company through their performances. Please its a humble request to improve your service. Regards, Aju Thankachen
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear Sir/madam Greetings After years of being a loyal customer for FGB and NBAD currently FAB, I would share with you my recent experience with what you describe as Smart Call System and agent. I called FAB today 20 October 2019 at 19:40, spoke an agent named Hytham, since o could not recall my Customer IF#, so I chose to speak to customer service, who again ask me about costumer ID or card number, I told I am driving and using hand free so please use my phone number to identify my account and verify my ID as usual by asking the frequent questions, The agent flatly refused to do and told me that I could have stolen the phone and use it, tried to explain that he can verify by asking questions like all other banks but flatly refused again although I told if I stool the phone I could also stool the card so verifying is the only way but no response As a last resort I asked to speak with supervisor on duty again the shut me off and refused This was one of the worst experiences I ever had Felt insulted unrespected Expect full investigation of this incident Regards Ghanem Al Hassani ID 3020081 dr.[protected]@gmail.com
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear Sir/Madam, My name is Olga Boldina, I am from Russia. On the 29th of October I have transferred money through Bank Otkritie to First Abu Dhabi Bank (PetroKnowledge Limited account). The money has definitely been transferred to First Abu Dhabi Bank and the documents confirming this are in the attachment. However the money has still not been deposited to “PetroKnowledge Limited” account. I strongly urge a showdown with this problem as soon as possible. Regards, Boldina Olga
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear Sir/Madam, Please kindly be acknowledged of non professional attitude and work with customers in branch FAB bank, in Mall of The Emirates, in Dubai. Please be informed that I, Olha Shevchenko, as an existing customer, with all trust to bank, visited on 19.02.20 to make SWIFT transfer in amount of 500 euro. When I came to Teller, he advised me to fill form with all details of beneficiary account. According to that I filled and put IBAN account. However, last 5 digits I put on one line lower. After I finished I gave to Teller to check after me. He was informed by me that last 5 digits I left on one line lower. The respond on that was – “its fine, just leave nearby your signature” . With all my trust I did like Teller advised. My signature is nearby. You can see it in copy, in attachment. Then teller found mistake in SWIFT code and ask me to put missing digit. I did, and as well, I singed nearby. After all, teller informed me that 2063 dirhams and 100 dirhams commission will be deducted on the next day. After that, money was deducted and I was waiting for message from beneficiary that transfer came. But after 5 days I get worried, due to transfer delay. I went back to the same branch to ask for transfer status. During my conversation with customer service, he noticed that transfer was sent to wrong IBAN number, without last 5 digits. That caused delay and transfer stuck with correspondent Bank. I requested to amend for correct number. It was amended. Customer service told me that money will be received after 2-3 working days. I was waiting for 5 working days, but nothing happened. Beneficiary did not receive transfer. I came back to branch, to know where exactly my transfer and why it takes so long time. The answer was, that everything possible from their side they did and now its pending only from correspondent bank to approve amendment. I was waiting for 5 days more, but again nothing happened. I came back to another branch (on Jumeirah road) to ask for refund, as money was on hold, and I did not see any other options. Refund was credited on my account on 12.03.20. Be aware, that almost one month it took for me to solve this issue and because of non pressional behavior from Teller, who accepted my form with account number, where last 5 digits was in lower line, I wasted time. Please I kindly request to notice my issue and be aware that I really dissatisfied from sercive of this bank. I received refund with different rate in 363 dirhams less. And also I lost 100 dirhams, which was deducted on the beginning for service commission. This service I did not receive, my money was not transferred. And it took for me 3 weeks to solve the issue. I am kindly requesting to notify that colleagues, who’s signature on my form papper and I am asking for full refund on my account as a compensation for delay and bank mistake. The total amont is 463 dirhams for refund. Thank you for your attention. I am waiting for official reply on my complaint.
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear Team, My Flexi Loan [protected], I am getting call from Mr. Rashid from the attached number an the way he talks is very cheap and he cannot continuously call me like this from different mobile number, yes I agree due to financial issues there is delay in payments same time you can check my past payment history am not denying that I can not make payment its for time being there is issue for me. If he is going to call me further I will stop all my transaction with FAB and we can move legally. I went for a surgery and joined office on Sunday little bit stuck financially due to my wife lost her job in the month of FEB. I need to talk to some disciplined person who can give me better solution to handle the current situation, past 1 and half year am paying only my interest month on month for credit card also. SUJITH KUMAR SURENDRAN
First Abu Dhabi Bank [FAB] Reviews & Complaints
Dear Team, This is Mohammed Mustafa. My mobile no. Is [protected] I am an ex staff of FGB my staff I’d was fgs6221 I had a salary account with FGB which is still not closed and I am getting charged for it everymonth. However I have done all my exit formalities when I resigned from FGB and have signed for the closure of the account and the credit card. Credit card is closed but the account is not closed I am not liable to pay any of these charges. I have visited the Sheika zayed road branch couple of times every time I get a different answer. And the person at HR with email Id Nour.[protected]@bankfab.com informed me to close the account by visiting the branch. The branch told they need HR approval and when I went back to Mr. Nour he said it has to be done from.branch i am stuck between the branch and HR. I will be leaving the country soon before i leave i just wanted these things to be sorted. Looking forward to hear from you. Thanks.
First Abu Dhabi Bank [FAB] Reviews & Complaints
FAB charged my card our DEWA bill amounting to DHS2, 205.53 last 07th June 2019 as shown and highlighted in the photo attached. However, DEWA didn’t received the amount reflecting it in our current DEWA BILL (photo attached). We have already contacted DEWA and submitted necessary documents. After their investigation, they found out that they did not receive any payment for the said amount on the date mentioned. We have tried to contact you FAB thru your customer care several times but nobody answer the line even waiting as long as half an hour to an hour. We tried email but unfortunately, our concern was unnoticed. I am submitting to this complain section expecting to be noticed and action be acted upon. We have been a long time customer. So please don’t disappoint. We will be waiting for your response the soonest. Account name: Ian Millado Mobile number: [protected] Email: [protected]@yahoo.com For my card details, contact me thru above details.
First Abu Dhabi Bank [FAB] Reviews & Complaints
FAB please help me to get liability letter. I applied for liability letter on 15th May 2019. My reference no is 1-[protected]. I called many times to customer care but did not get any any solution only reply is the request is in process. I raised a complaint. Complaint closed without call that it has been solved. My complain no is SR12084457. I don’t understand how do u people work. Call me on +[protected] if u really care about reputation of bank.
First Abu Dhabi Bank [FAB] Reviews & Complaints
First Abu dhabi Bank blocked one of the credit transfer which I received my friend from UAE. He transferred money from ADCB. When I checked their customer service agent, they saying incident to be investigated and it will take 5 working days. To connect FAB call service agent we have to spend more than an hour or we have to in the midnight. The amount blocked on 27 September until today (05 Oct) they have not released the amount… FAB service is very BAD… I dont know when they going to release the amount.
First Abu Dhabi Bank [FAB] Reviews & Complaints
Good day! I have made a payment transfer from my Fab savings account to my ADCB credut card last Sept 20, 2019 with the amount of 200aed only with reference number, FT19263180C2. My concern is that the amount was already debited from my FAB account but it was not received as payment to my Adcb. I have informed Adcb for the matter but they have told me that they were unable to locate the said amount and asked me to check with you. I have enclosed a copy of the transaction and the SMS I received from Fab. Kindly email me at [protected]@yahoo.com if concern has been checked already. Hoping for your kind and swift assistance with this matter. Thanks and regards, Fatima Laswe
First Abu Dhabi Bank [FAB] Reviews & Complaints
Greetings, I have been cheated by bank by charging credit sheild without my knowledge. Neither I have communicate with bank nor send any email then also they charge me every month credit shield. I am using bank card since 2011 but recently last 2 years they started credit sheild. This is something they charge me without my knowledge. I asked them to revised my money they said not possible. Then how can you charge me without my knowledge. I need my money to be reverse and I don’t want to hire anything from bank. I am calling bank since 22 October till now no one called me
First Abu Dhabi Bank [FAB] Reviews & Complaints
Hello Sir / Madam, I Ajay John holder of FAB Credit Card [protected] was informed via a telephone call (by FAB emergency dept) at 3:55am on 13th June of a fraudulent transaction that has taken place using my credit card. I confirmed to the gentleman who called me that I haven’t used the card at the moment and the card is with me for sure and I am within the jurisdiction of UAE at the time of the call. He informed me on the fraud transaction of Euro 4, 195 and assured me the card is blocked and the transaction will be reversed soon. A dispute form was emailed to me which I duly filled and emailed it back to [protected]@bankfab.com Since 13th June, I have been calling the customer service almost every day following up on this fraudulent transaction and haven’t got a positive response as yet. All I get always is assurance that someone will call me back, or Visa is investigating the matter and things will be resolved soon, but I haven’t received a single call as yet. And now when I call I’m being told that my statement has been generated and I will need to pay the outstanding which may be reversed once the investigation is complete. I would like to strongly protest against such a proceedure which put undue pressure on the customer. The transaction of Euro 4, 195 on my card was not done by me and I can prove that I was in Dubai during this transaction and the card was in my possession too. So why do I have to bear the burden of paying for a fraud transaction. I appeal to please look into this matter on top priority as the amount is really big and a customer should not be forced to pay for a fraud transaction. If the investigation is taking time, I don’t mind if the bank blocks that amount from my card or blocks my card completely till the investigation is complete. But please relieve me from the burden of paying such a huge amount while the investigation in on. Once the investigation is complete the decision on the payment can me made. Till then I have an outstanding of around 500 dirhams which I will pay off, but for sure cannot pay for a fraud transaction which I am not aware off. I was also told that if not paid the late payment fees and interest will also be charged which for sure will make it worst. Please look into this issue and sort it out for me as well as for any customers who face similar plight. I am writing here as I haven’t received any feedback from the call centre of FAB and expecting this complain here to be answered positively soon. Your can reach me anytime on +[protected]. Awaiting a quick response from FAB at the earliest. Regards, Ajay John.
First Abu Dhabi Bank [FAB] Reviews & Complaints
Hello, I have successfully applied for a buyout loan whereby FAB would buy out my liabilities from another bank. The agreement was for the first payment to be 90 days AFTER loan payment which was on 24th June (despite bank records claiming disbursement was on 31st May). They also committed to a certain monthly repayment which, I now see on my internet banking page, is higher than what they committed. Over and above, because of the delay the loan amount was higher than the buyout so now the bank has to release the additional funds but they keep changing their story. First it was 2 days after the clearance letter was issued, then it was 2 days after the salary transfer letter was received and now it’s as soon as the first salary is credited. Frankly, they have zero credibility left and I don’t believe anything they claim unless backed by action. Was a seemingly big mistake moving to FAB
First Abu Dhabi Bank [FAB] Reviews & Complaints
Hi I am complaining regarding my credit card. I closed my card 3 weeks back and got a clearance letter from collection but I am still getting back statement and being charged. Even thought the case is closed please look in to this matter or else I will have to file a case in consumer court. My closed card number is [protected]. My registered mob is [protected] (its not with me anymore), but you can contact me on [protected]. Please also update the AECB that I don’t have a card with you anymore.
First Abu Dhabi Bank [FAB] Reviews & Complaints
Hi, I have been following up with my credit card issues from past 6 months, the bank is charging me late payment fee without any intimation as there has been auto deduction, they are charging me late payment fee as they have set date of payment 1 day later, i have raised end number of mails & calls, i am not getting any update, there customer calls to connect take 40 mints minimum there service is very poor.Inspite me giving complaint to the central bank they have not resolved my complaint.
First Abu Dhabi Bank [FAB] Reviews & Complaints
Hi, My Name is Bishnu Lal Shrestha. I had a bank loan with National bank of Abudhabi but now Bank name has been changed to FAB Abudhabi. I had left Abudhabi without clearing bank dept in 2017 but I was paying bank instalment in regular basis. After charging unnecessary fines, I had stopped paying 4 months. Bank had threatened me of filing police case against me and I started paying again. Now I do not have any outstanding. Last June 2019 I had cleared all of my dept with Bank. I have requested with bank for sending clearance letter in my email but they said they can”t send through email and asking me to collect by person. Which is impossible for me. Because they have already filed a police case against me. Now I can”t go UAE because they banned me for travelling. I have requested them to withdraw police case but still they haven”t withdraw. Now I am mentally disturbed and going to depression. I do not know whom I knocked regarding this issue. Expensive phone calls to bank killing me with no hope. Please help me. I have a family with beautiful kid. I need to go in different countries for work and feed my family. Bishnu Lal Shrestha. [protected]@yahoo.com
First Abu Dhabi Bank [FAB] Reviews & Complaints
Hi, Myself prabhakar, I am holding a credit card issued by fgb, until it was with fgb service quality was desirable but since fab took over there service has gone worst. I had made several calls to fab 24/7 customer care to issue me new credit as as my current card has expired. Every time they are giving me excusess for delays. I would request fab team if you happen to see my message then please contact me on [protected] if you want to retain a regular customer. Thanks
First Abu Dhabi Bank [FAB] Reviews & Complaints
I am a holder of NBAD (FAB) Etihad Guest Visa Infinite Credit Card . My FAB Complaint Reference No. is CAS- 10421-NOK68B. Since I will be leaving UAE soon, I settled all my dues on this credit card on 21.07.2019 and called up FAB Call Centre on the same day (July 21) and requested them to transfer all accrued Etihad Guest Air Miles on my credit card (11, 243 miles for June 2019 and 967 airmiles for July 2019 – total 12, 210 miles) to My Etihad Guest Account and then to proceed with cancellation of my credit card at the earliest. Since then, I have been regularly following up with FAB Call Centre. Every time I have got the same response – i.e. apologies for the delay and a verbal assurance that matter would be escalated and that I would get an early response. I have also sent an urgent email on 29.07.2019 to their Customer Service email ID: [protected]@bankfab.com in this regard to take necessary action and to advise me accordingly at the earliest. The only written response I have got till now from FAB (apart from an SMS regarding registration of my complaint as detailed hereunder) is an automated response on the same day (July 29) acknowledging my email and that it would be responded shortly. On 03.08.2019, I also visited FAB Main office at Khalifa Street, Abu Dhabi and met the Customer Service representative, who checked all my call records and correspondence trails in his System and told me that It was being handled by another department and suggested to me that since it was not yet resolved, I should raise an official complaint with FAB by dialing up FAB Call Centre. Accordingly, I lodged an official complaint on 04.08.2019 regarding undue delay in resolving the issue . I received an SMS from FAB on the same date(04.08.2019) acknowledging the receipt of the complaint ref. no. CAS-10421-NOK68B and was told it was under process and would be resolved in 3 working days. However, despite my all efforts an consistent follow up, there has neither been any response nor any action from FAB to resolve this simple issue . Every time I got the same response from the Call Centre that my complaint was under review by the Complaints Department and that I would receive a call from that Department. Whenever I have requested the Call Centre representative to connect me to the Complaints section, my calls were put on hold endlessly and I had to ultimately just disconnect the call since there was no answer. Ultimately after persistent efforts, I could speak to a staff member from FAB Complaints Department on 08.08.2019 who informed me that my case was being handled by another colleague and he would escalate and send an urgent internal email request to resolve my issue and also to send response regarding updates immediately. However there has been no email response or action. In the normal course, my accrued Airmiles for June 2019 ( 11, 243 Airmiles) should have been reflected on my Etihad Guest Account on 05.08.2019. However it is not yet been done. All the while I have been also checking up with Etihad Guest representatives, who have confirmed that there had been no delay on their (Etihad Guest) part to credit accrued Airmiles to my Etihad Guest Account and they had not yet received any intimation from FAB re: transfer of these 12, 210 Etihad Airmiles ( 11, 243 plus 967) from FAB so far and that I should follow up with FAB. I followed up with FAB call center again yesterday (11.08.2019) also and curtly told them to take up the matter with their Complaints Department to respond to me within 24 hours but as usual, there has been no response from FAB so far. (In response to my query, the call Center representative had confirmed to me yesterday that FAB Complaints Section department was working despite the ongoing Eid Al Adha holidays in UAE. However, the extension number of the FAB Complaint section was either busy or there was no response). It is highly unfortunate and frustrating that despite my impeccable record of settlement of all my credit card dues much before the relevant due dates since inception, and there being no outstanding balance due payable on my above credit card account, I am being unduly put to harassment and hardship by FAB at the time of my departure from UAE, by delaying the transfer/credit of my 12, 210 accrued Etihad airmiles to my Etihad Guest Account and then to cancel the credit card. I urge the relevant authorities in FAB to look into the matter and do the needful and advise me accordingly, without any further delay. I request FAB to look into the matter and take necessary action at the earliest. Looking forward for an Urgent response or action from FAB. Thanks and regards – Vinod Sabhahit
First Abu Dhabi Bank [FAB] Reviews & Complaints
I am customer of NBAD since 2009 and in 2014 I applied loan of 200K and NBAD opened automatically additional account for that loan. Monthly installments were getting deducted automatically from my current salaried account and in 2017 August, I paid whatever was pending at once. That time NBAD cleared me off and stated no loan pending all dues cleared. And I never thought of any secondary account anymore. But in May 2019, I suddenly noticed that on my phone app there is second account and that has debited charges of minimum balance and interest on top. Like seriously since Jan 2019, bank started charging without even informing customer that we acquired a bank and will now impose charges on previously closed account also. Moreover, I raised complaint on 21st May 2019 of said charge and assured a refund and closure of case within 24 hours with reference number SR11974219. Until now after more then a month and 6 additional calls and emails. Nothing moved. This I found to be the most incompetent service ever.
First Abu Dhabi Bank [FAB] Reviews & Complaints
I am jayaprakash0553667906, I giving complain regarding fab collection dept for thearating me and my family in india, am working in alain for past 10 years, I have loan in fab bank from more than 5 years, for past 6 months I suffering delay salaries and non – salaries, even though I dont have salary I paying properly to fab, only last month cant pay fab collection dept called my relation number in india and discussed about my confidential details of loan payment card number and all, then he/she told them that your son jayaprakash we put in jail for non payment, after my mother knows this news she collapsed, she dont she done heart surgery recently, now she hospitalized for the payment of 500aed only? 046075126 I call this number customer care and asked why they do like this, then she replied me that just make a payment or we speak like that only, is this the way to get payment? Then 024106000 from this number name mr. Rayen called me and said we put jail if not pay it today. Now I paid that 500aed already, now fab bank can return my mother health? Kindly file a complain regarding this issue and let me know through mail about this, if you take compain about this kindly send me complain copy. Thanking you
First Abu Dhabi Bank [FAB] Reviews & Complaints
I am really shocked to observe that my series of queries/complaints are ignored by FAB staff. Even though I maintained a good profile with NBAD for the past 20 years, FAB is punishing for being loyal to nbad. Your staff continues to give false promises and the subsequent complaints raised are closed without any resolution. Last two weeks before, I enquired additional expenses due to the false assurance of your staff. I had to follow up closely through multiple calls but no luck. Finally call centre agents refused to take complaint also. After enquiry, one supervisor told me that the staff had mistakenly forwarded my request to wrong team hence I didnt get any response.
First Abu Dhabi Bank [FAB] Reviews & Complaints
I am righting it in regards to my credit card. I was offered settlement plan by the collection department which I had made it full as per the agreement. In the agreement I was promised that the card will be cancelled & they will issue me the clearance letter. I have not got either of them. Still my card is showing active in the system & again I have started getting calls from the collection. I have tried to reach the representative who offered me settlement plan, he never answered my call or reply my email. Also I have visited branch they are telling me to call the call Centre, Please help. Regards Kamran Daniel [protected]
First Abu Dhabi Bank [FAB] Reviews & Complaints
I am using different credit cards from FAB and I am extensive user of FAB credit cards. Recently I applied for FAB Infinite, with a query whether I will be able to get Etihads miles or not. even wiothout answering my query, the application got processed. Now Due to offshore location I didn’t collect the card or activate the card, till now the card is not with me. but I got statement charging me the fees with tax. please clarify. with my agreement, its supposed to be first year with out fee card.
First Abu Dhabi Bank [FAB] Reviews & Complaints
I am wanting to make a complaint about the bank contacting and discussing my finances and account information on several occasions with my place of work without my permission, because i was unable to answer the call when they called me as it was in my working hours. Due to this i then had the account manager taking me in the office stating that the bank had called them on a number of occasions demanding that they must get me to pay the money i owe back by the end of the day declaring information such as how much i owe etc to them which i feel is unacceptable and a breach of confidentiality between me and the bank. I eagerly await your response on this matter before i seek legal advice on this. Kind Regards, Miss Toni-Ann Michael Killen [protected]@gmail.com
First Abu Dhabi Bank [FAB] Reviews & Complaints
I applied for credit card long time back but never received the card. It was not activated at all. When I ask for clearance, Customer Service asked me to close that one first. After the closure, one of the customer service officer advised me to go back to the branch after I received a message for the confirmation of the closure and she will try to submit a request . When I get back to branch, another customer care officer assisted me and she told me that I should file after 45 days. I explained that it was never activated and was never used and she asked her manager Mr. Hassin regarding the issue the Mr. Hassin advised to get back to them after 5 days. I went back to them after 7 days, not 5 days. Im not lucky enough since the customer service who assisted me is not around and Mr. Hassin claimed he didn’t said anything. They asked me to call Customer Service and as expected I have to wait for 45 days. Is there no else to be done since the card was not activated?
First Abu Dhabi Bank [FAB] Reviews & Complaints
I called FAB’s customer care number 3 times today with a total wait time of 1 hour 30 minutes and yet I was unable to speak to anyone. This is simply the most pathetic customer service I have ever come across. I cancelled my FGB card a year ago because of the service but got another one this year, I really don’t know why.l!! Will be cancelling my card soon
First Abu Dhabi Bank [FAB] Reviews & Complaints
I called the call centre and requested for credit card cancellation, they said someone from the department will call. They called me after 4 days, requesting me retract from cancellation. But still i reqested for cancellation. After 5 working days, i got a message it is under process. cancellation of credit card was counted from 31 oct 2019, that is more than 2 weeks later of my request through call center. when i requesred for clearance letter, they told to call after 45 days then i will request on 46th day for the clearance letter and nedd to wait for 5 to 7 days for the approval sms and then i will proceed fpr the letter to the branch to collect. The credit card is closed and to get a letter that im cleared from the bank it takes 10 days plus 45 days plus 7 days so a total of 62 days that i more than two months time.This is a very distresso g situation im undergoing on. Kindly do the needful.
First Abu Dhabi Bank [FAB] Reviews & Complaints
I had a fgb card which got expired the bank was suppose to send me a new card but it seems bank doesn’t bother sending it to me . It expires on July but one customer care representative blocked it earlier assuring me that the new card will arrive within a week but it has been 30 days pass that assurance . Till now i have been contacting the bank several occasions but they only intend to give false promises.
First Abu Dhabi Bank [FAB] Reviews & Complaints
I had a phone call from Maryam Mahmood, FAB Customer Service Agent who called regarding dispute forms I have submitted to FAB. I found her interaction with me was totally inappropriate and unprofessional. I have asked her to relay the issue to the subject matter expert in FAB but she refused insisting that she knows what she is doing. She insisted that my case that I consider as service not delivered as fraud, and failed to define fraud for me. At the same time I want to raise a complaint also for not accepting my raised Cardholder Dispute Forms saying that the it has passed the max period allowed by the Bank. I have referred her to Visa Guidelines but she refused to take them to the relevant department. My full name is: Ahmed Salem Saeed ALRowahi Account No: [protected] M. Phone: [protected]
First Abu Dhabi Bank [FAB] Reviews & Complaints
I had done a online account transfer from Mashreq bank to Fab account on 15th sept 2019 …amount was 3000 aed. Mashreq bank has confirmed that the transfer was successful however the amount shows as blocked in fab account. I have been following up with fab for 3 weeks now but no one cares. My fab account nbr is [protected]. This is illegal. The bank cannot block my money without any valid reason. Please help
First Abu Dhabi Bank [FAB] Reviews & Complaints
I had reason to call to make an enquiry – the operative was condescendingly rude – named Manesh. He promised to get his supervisor to call – I am still waiting a week later! I want to close my credit card account and it has been nothing short of a nightmare! Call centre takes on average 20 minutes to answer calls. Branch says I have to go through the call centre. I am tired of running around!
First Abu Dhabi Bank [FAB] Reviews & Complaints
I had requested for closing my credit cards with FAB on 28th May 2019(more than a month) and no action is being taken. I am calling customer care regularly asking for the update and they keeps on sending emails to concerned dept many times(they admit.. Am not sure) and I had visited Deira city centre branch at least 7 times in one month. Please help me to close my card and provide clearance letter. I had closed 4 other bank credit card and availed clearance letter in 2 weeks. Please consider this as humble request and update me asap.
First Abu Dhabi Bank [FAB] Reviews & Complaints
I have a credit card with an amount of 42, 000 AED which has been issued in 2009. The details of the card is FAB Master card and last 4 digits are 6019 Gold card under name Tatyan Monakhova. Between 2009 ill 2016 I have been sed the card actively mad on time, i have been a loyal customer to the bank. Lately, approximately in 2016 They have upgrated myself to a gold card as i was a good customer to the FAB Bank. Hence, i have token a cash amount from the card and one of the customer are representatives have told me that i will receive a message for the payment and have to follow the given amount in the message. As, the all center agents from FAB were confusing / misleading the information about the payment i was following and paying the amount as per the received message/statment from FAB. To clarify that i am paying the right amount i have been in touch with a customer care and asked the calculate and explain for me the installment plan for the sed amount. As per their consultation, i was continuosly paying the amount as per statment. Recently, I have got a message from FAB about an outstanding amount and was shocked as the main amount never has been changed and opposite it was increasing. Please check my complaint and advise. Mobile: [protected] please get in touch asap. Regards, Tatyana Monakhova
First Abu Dhabi Bank [FAB] Reviews & Complaints
I have actually recommended your bank to two friends due to the fact that it is easy and fast to open an account. But I have issue with me trying to get a credit card approval… It’s been months now and the agent I spoke with told me due to my nationality. I’m indeed a Nigerian, I’ve been living out of my country for years from Asia to Gulf and suddenly I feel racially attacked by a bank. I was shocked, my salary passed minimum limit with extra according to the card offered. This hurt as I asked the agent what could be the reason he said “your country sir” My phone number is +[protected] Customer ID : 4031647
First Abu Dhabi Bank [FAB] Reviews & Complaints
I have an inactive account since 2015, at the beginning of this year they started charging me. I have raised a complaint immediately and they have promised to reverse the amount immediately. 9 months have passed, numerous complainst raises thru customer service and at the branch – received calls and more promises that the issue will be resolved – even they sent sms that issues have been resolved though nothing happens, and till now it is not done. Due to this, my clearance letter cannot be issued!!! It has been more than 2 weeks.
First Abu Dhabi Bank [FAB] Reviews & Complaints
I have been trying to call on customer care number (600 525500) FAB more than 6 times every time it made me wait till 45 minutes and still no answer and forced me to cut the line. In other way I can say no one is responding the call. even I write email @ [email protected] and no response. Kindly advise how I can reach to customer service to clear my credit card issue as at branch they don”t entertain me on credit card issue. thanks
First Abu Dhabi Bank [FAB] Reviews & Complaints
I have disputed transactions fraudulently made on my credit card two months back and was told it would take 180 days to investigate I made numerous calls and early this week i was told it was rejected due to me not applying in 60 days however I applied within 1-3days. I was told I would be contacted by the team involved. I have not heard anything and I have called them every day being on hold for upto 40mins at a time with no one answering. This is appalling customer service with lack of communication or care for their customers
First Abu Dhabi Bank [FAB] Reviews & Complaints
I have left UAE in March 2018 with an outstanding loan of 70000 AED and credit card of 24000 AED; it was not my decision to leave UAE, I had to relocate to Europe to assist my mother, who is at her last cancer stade. I took a job with British Airways and I always did my best to repay my debts, and I did it, I repaid in full the overdue for my CC and I paid half of my loan. Today I still have a 36000 AED personal loan and I am really struggling; I had to leave my job with British Airways to fully assist my mother. I have no income and the loan installments are way too high. i have no money left, I have no job, I have nothing. I am at the point I wish I could die. This is the reason why I am asking Fab Bank to make a step towards me and help me, in any way. I have been loyal towards the Bank, I have always answered the phone calls and emails, I always did my best to repay on time, I didn’t run with the money like many have done before. I am formally asking the bank to make some adjustments to my loan repayment, such as: moving the due date from the 27th to the 1st of the month reduce the amount of the installments to a maximum of 1200 AED, mantaining the same interest rate and stretching the repayment period. I attach to this email proof of my Visa Cancellation and proof of my employment certificate with British Airways. I had the chance in life to see the benevolence and goodwill of the Emirati people, I sincerely hope the Bank will take the right decision and help a loyal and sincere customer. Best regards Francesca Giarrante Account Number [protected]