We recieved our bill today and it was more than 2 times that the bill has ever been! Our neighbors recieved the same type bill as us. We are very disappointed and know that this is a scam from this company. I called them as soon as I received our bill and they said that we just used that much energy this month. I tried to get them to let me talk to a supervisor and they said I could speak with someone to put this bill on monthly installments. I am enraged that this is the case with is company. .
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This complaint and/or review was posted on HolySmoke.org on 12:40 pm, October 25, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/first-choice-power-review/.
The reviews & complaints posted about First Choice Power was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about First Choice Power as per Section 230 of the Communications Decency Act.
First Choice Power Reviews & Complaints
At this point First Choice Power is the worst electric company I have ever encountered. Their customer service is deplorable, their rates are ridiculous and their company as a whole has not flexibility to being customer centric. I have received large bills of over $300 per month on average (for most months) from First Choice for almost 2 yrs. In the month of October I received a bill larger over $300 and with the economy; it was not in my budget to pay the entire bill as I would do in most cases. My pay period fall on the 15th and end of the month and my ususal due date is the 15th-16th of the month. So, thinking First Choice was a reputable company I paid 2/3 of the bill on the 16th and was going to pay the other 1/3 of the bill on my next pay day which was only 15 days away. At the same time we has a mail box problem at home and the mail man would not deliver (so i would have had no idea if a termination notice was sent the next day after the due date). Well to make a long story short, on the 31st of October when I was calling from work to pay the remaining portion of my bill (in which the entire bill would have been paid during the same month, 2 weeks apart and without any previous service term issues) and at the same time the First Choice Power guy was out there terming my service. At the same time I was calling. They would not stop the guy at my home from killing the power, then they said i would have a disconnect fee $15, reconnect fee $15, deposit $280 plus, PLUS! the next month bill all rolled into on big fat bomb and just before the holidays. The service rep I spoke with before the call ended – Julia – employee # UAA015 stated she was a supervisor, she understands I”ve never missed or been late to the point of termination on a payment but, would not help me with all these fees. I asked for another supervisor and she declined to give me one. She told me she was the only supervisor there, i asked for her supervisor and she told be that she is the only supervisor they have. I as for anyone higher than her in the company and she told me she was *IT*. I asked for a VP, SVP, Pres or CEO of the company and she told me she was the only contact there that i could have. Since then, Ive had a bill for more that $500 plus a laundry list of other problems. What was first thought to be a blessing when i needed them has now been realized to be an electric company spawned in the bowels of hell by the devil himself. They currently have me on a bogus contract with a rate of 0.187kWH and mind you my rate was 0.114kWh. I”m gone break this contract and get the hell on before i have to start selling off stuff just to keep my family warm.
First Choice Power Reviews & Complaints
Electricity Users Beware – First Choice should be your last choice for electricity. They charge way to much for electric and refuse to give any allowances to pay their outrageous (high) fees. There are two of us in a small two bedroom apt, we work all day, unplug everything, use applicances and lights sparingly, rarely use WD, heat or ac during the day or night and still have bills over $200 – $250 per month. we are locked into a bogus contract unless we move from the area. Something needs to be done about their prices, fees, and service. We’re going broke just trying to keep our electric bill paid. And companies like this wonder why people break contractual agreements
First Choice Power Reviews & Complaints
First choice is nothing but a scamming company. All they do is scam people for large sums of money and small sums. This is a very desperate ### company. Charging people $2.25 cents for printing a disconnect notice. Then having the nerve to charge a $7.00 late charge when your bill was paid on time to the payment centers they have; but the payment center posted your payment late. I can’t wait until September is here. I will be leaving this scamming ### company. LaShunda Howze
First Choice Power Reviews & Complaints
First Choice isn”t a power company, it”s a billing company with a collections agency attached. We swiched to FC because they offered a much lower rate than Green Mountain. By the time we were able to get through to someone to switch, the rate had gone up. By the time the switch was completed and we got our first bill, we had moved from our apartment to a house (4 months later.) Then we kept getting bills for the apartment although we no longer lived there. While I was trying to resolve it with their customer service staff–“You need to send us a copy of your lease. You need to send the whole lease. The lease wasn”t signed by the apartment management”– we were getting letter from a collections agency. “If you”ve tried to get a loan, you know how important your credit rating is…” In other words, pay us for energy you didn”t use or we”ll ruin your credit rating. Nice.
First Choice Power Reviews & Complaints
First Choice power had their solicitors out and about in my neighborhood. My wife answers the door and they offered what seemed to be a too good to be true offer. They wanted to see my current statement in order to compare and offer a lower rate. My wife showed them our statement and tried their best pitch to get us to switch. Instead of signing up or saying ok, my wife informed them that she needs to consult with me first and then decide later. I come home that evening and looked up First choice power on a simple search. I found their website as well as this one and decided to not switch after reading so many bad reviews. A few days later, my current provider informs me that they will be sorry to be losing my business. WTF?!!! What happened? I find out that First Choice power switched me without my approval or consent in doing so. I didn’t even call them or anything! I called my current provider (Reliant) and told them that I did not do this and that they switched me without my consent. So then they took note and proceeded to stop the switch. But I had to call First Choice power and tell them to cancel the sign up. What a time I had with that! I was shuffled from person to person being put on hold at 20 minutes at a time for as many as 5 or 6 times (I lost count). It seemed as though no one could help me and knew what to do. I had to demand a supervisor to speak with and to terminate this account. I wound up getting a huge headache of this crap. Stay away from First Choice power and definitely do not show them your billing statement!
First Choice Power Reviews & Complaints
First Choice Power has been by far the worst company to sign a contract with. They are so resisting to understand if you have a problem. We had sent our payment by mail like always this past May and come to find a week later they shut off our electricity. Just at the wrong time when the weather started heating up towards the 90″s. We realized that the post office lost our payment. But after explaining countless of times that it wasn”t our mistake, they would not comply anything with us. With their ignorance, we had to sleep in 80 degree weather for three days, lost our food, and worst of all even explaining we had a two year old in the house, they didn”t really care at all. needless to say, If you want to trust an electrcity company, First Choice is not the one for you.
First Choice Power Reviews & Complaints
First Choice Power has been our electricity provider for a year as of June 2008, we paid around .142kw/hr with them for that year. When July”s bill came around they increased it to .185. August went up to .251, in June we looked into changing companies, filled out the application online with YEP Energy. We found them through powertochoose.com. For some reason, YEP said they didn”t have any information in their system on us, so I filled out the information again on 09/02/08, I believe. ERCOT sent us a notice dated 09/05/08 that YEP had placed an order to become our new service provider, and if that wasn”t correct, we had the right to cancel. Then, yesterday, AEP, the ones who physically come and hook and disconnect service, came to our house and disconnected our service, stating that we requested the disconnect. Then we called First Choice, they said that they sent out a disconnect notice on 08/14/08 to us, we never received a disconnect notice! We have a physical bill that was sent to us with a total on it that was due on 09/12/08, and that day hasn”t even come yet. There was nothing on that bill about us oweing any money, or about us being disconnected. My husband made the mistake of paying the bill, without getting them to renegotiate the rate (.251), so for 1300 kw, we paid around $370!! They then proceeded to tell him, right after he paid, that we are no longer a customer of theirs, and they cannot help us anymore. They then also told us that they disconnected us because we were switching companies. There is not supposed to be any interruption in service when switching companies, and for sure, they are not supposed to come and physically disconnect our service. We did nothing to deserve this, and someone is going to have to pay for the mistake! This is simply ridiculous! I am filing on First Choice Power with the Better Business Bureau, and asking for our money back on the last bill. We don”t know whose fault it is, so it is hard to find someone to blame, but we will get retribution. YEP had to have received our information and sent something over to First Choice, for them to know that we were even planning on switching companies. We are also not going with YEP in case it was their fault, we have chosen Commerce Energy, and I hope they can get us turned on by today! Who knows, but do not go with FIrst Choice!!
First Choice Power Reviews & Complaints
Fraudulent advertising! Highest electric bills I have incurred! Supposed free weekends, but they more than make up for in billing! My bills have exceeded $300 plus over the last 4 months for a single person who works 12 plus hours a day and is home on supposedly “free weekends “! Pricing does not add up! Cheaper to break contract than being price gauged by this illegitimate company with terrible customer service.
First Choice Power Reviews & Complaints
Having been with First Choice for 4 years and a small business. 3 months ago they starting raising prices and last month was a double of previous bills. When I called them they were no help – said there were no plans available for small business. They were at $.242 / KW. They have lost my business forever and I will being paying $.118 per KW for the next 3 yrs fixed. Farewell 1st choice hope everyone switches to someone else – why wouldn’t they? The customer service rep was in a bad mood and was no help. I guess they have been getting many calls just like mine.
First Choice Power Reviews & Complaints
I am g c garmany, 403 posthorn, houston, tx. 77015 I have elect service at a rental condo, #403, at 12905 woodforest blvd The bill according to the girl who called me this morning and i do not have the account number. I want to pay the bill please. With a visa c. Card. How can i do that. Some of you people don”t understand, i do not have the account number nor the amount to pay. I only have what i have noted above. Please help me. G c garmany, [protected] g. [protected]@yahoo.Com
First Choice Power Reviews & Complaints
I am so pissed a first choice power (last choice power now). Their rates are unpredictable and high so i switched companies. Of course fcp gets back at me by doubling the rate. If i used that much power it wouldn’t be half as bad. I work all day, so the a/c doesn’t run until the middle of the night. Just two of us living in the house with no kids. Laundry is done once a week and at night (not in the heat of the day). I am not going to take this, even if i have to complain to everyone i see.
First Choice Power Reviews & Complaints
I had first choice power as my electric provider for 2yrs… i lost my job and was forced to move out of my apartment on 7/23/2011. At this point my lights were already disconnected for none payment and then after i moved out for some strange reason first choice power decided to reconnect my lights on 8/3/2011. So i was billed a bill for 145.00 and i was not even present to use the electricity. And none of the customer service reps can seem to explain why they were reconnected after a dissconnect of none payment… Now they”re telling me i have no choice but to pay a unexplained bill…NOT FAIR !!!
First Choice Power Reviews & Complaints
I have a prepaid account. I get daily text messages that tell me usage and how much money came off my account that day. Four days ago I received a text stating that Oncor (the actual provider of electricity) had misread my meter for a specific time period…to a higher number of KWH and put my account negative by taking a charge for the difference. Oncor is always the final word. I went back through my daily messages be cause i knew I paid a lot for electricity…I had even complained to first choice power that I could have a defective meter. They were supposed to send a representative out to check it…and didn’t show. So my daily usage added up to 573 more KWH than oncor stated and had charged me (again apparently ) for. First choice power offered me TEN DOLLARS as a “courtesy” and wouldn’t even restore my service unless I forked out MORE money to do so. They owe me the equivalent of 583 kWh at the rate I paid and want to give me ten bucks and turn off my power? No. I intend to pursue this…I’ll call the local news stations…it’s Christmas…they love special interest stories about some poor victimized single mom being preyed upon by greedy corporations. They need to refund my money
First Choice Power Reviews & Complaints
I have been a customer of FCP for 2 years after switching from Reliant. My bill has been paid on time and in full nearly every month. I say nearly because I was short $15 one month and they disconnected my services immediately then charged an enormous reconnect fee. I was never late again after that experience. Recently my family lost everything we owned to a house fire. We just moved into a new house and 3 months ago just down the street from our old home and immediately hit with a $400 bill. After going thru all available channels for assistance I was forced to call FCP to setup a payment plan. I followed the steps exactly and they seemed very happy to assistance with the setup but I had to make a $90 payment in two payments on 2 separate days. Two days after making the payments I got a disconnect notice. After calling to find out why I received the notice I was told (very rudely) that the payments had to be made together and by the day prior to the date I actually made the second payment. (the second payment was made with an agent who understood it was to be applied to the $90 fee). After disputing this with the agent I was informed it wouldn”t be until after my services were disconnected that they could verify the voice recordings and I would have no recourse other than to pay the bill in full. The agent then cut me off and asked if there was anything else she could help me with. I have never felt so helpless. I have 3 young children and a disabled wife. I have no idea how I will be able to explain to them why we don”t have electricity during some of the hottest days of the summer when the temperatures meet and exceed 110 degrees. I will pay the bill but will never do business with them again. I will also advise everyone I know never to do business with them. This letter will be sent to the BBB and anyone else I can find that will listen.
First Choice Power Reviews & Complaints
I have used first choice for almost 3 years. My fiance and I just moved to a new apartment and already set up utilities to be turned on the day we moved. Electric was on so we thought first choice did their job and everything was fine. I have lived her for almost a month, and about 4 days ago at 7 am my power went out. I was in the middle of warming my 6 month olds bottle. I called oncore to report a power outage and was told there was no outage and that first choice clearly had my utilities cut off. I called them to ask why due to the fact we have paid every bill well before it was due, and I was told that they didnt cut my service off. I got transfered to over 6 different people and NOBODY could give me an answer. I put my baby down for a nap and called again about an hour after that and I was still treated like crap. After a couple of hours of talking to basically everyone possible I could be transfered to I was told they made a mistake. I was told I would have power that next morning. The next morning still no power. I call again and the first lady I talk to tells me oh your on a service hold. I said what is that? She said the tenants who lived there before you never cancelled their electric service and you have been using their power. After their bill wasnt paid it got shut off. We never turned you on. I said howcome the exact day I moved in I wasnt notified that my meter was never turned on by First Choice? She said I dont know that part is our fault I apologize. I then said can you explain to me why a representative yesterday told me I would get my power turned back on today? Once again she said I dont know another mistake. No thats not a mistake. The woman was rude and nasty and wanted me off the phone so she lied to me. Anyways I said okay so when can I have power. The lady told me I couldnt get power there until the service hold was removed and it would take 4 days to fax a piece of paper to oncore to release the hold. I said why does it take 4 days to fax a peice of paper? She said because she cant do it she had to have the managers do it and it would take that long. I told her I couldnt wait 4 days for power and I was in tears explaining that my baby wont eat her bottles unless they are warm and we couldnt pay for a hotel. She showed no remorse just kept saying I understand your upset about that its going to take 4 days. I asked to speak to someone higher up and she transfered me to a supervisor (so she says) who wouldnt do a damn thing for me.I was totally fed up so I called another electric company. They were able to fax a service hold form within ONLY 3 HOURS, and I had power that day. With that being said First Choice DOES NOT run their business the right way and they dont care one bit about valued customers. This business is COLD HEARTED! This company made a HUGE mistake and left myself, my fiance, and my SIX MONTH OLD child without power and didnt do a damn thing to fix it! The representatives who work their in my opinion are also cold hearted. If I worked there and got a call from someone who had no power because of a mistake we made and they had a little baby at home I would be so upset. I would do anything in my power to resolve the issue. These people just didnt care. I must have repeated ” I have a six month old daughter at home who wont eat unless her bottles are warm please help me” about 20 times. It was no use. I lost over 4 packages of frozen hamburger meat and 2 packages of frozen chicken. Every other thing in my fridge was ruined as well. I would rather have no electricity than pay this company one more penny! I am so glad I switched. PLEASE DONT USE FIRST CHOICE IT WILL BE THE MOST HORRIBLE CHOICE EVER! I hope my advice is taken and this doesnt happen to someone else .
First Choice Power Reviews & Complaints
I paid my bill of $240 and was short $20 so next thing i know my service was interrupted. when i called customer service they explained that anything over $20 is cause for interruption. the rep had the nerve to tell me that in reality if i would of been $19 short i would not of been interupted. so not only did i have to wait 3 days for service to be restored but i also hade to pay late charge along with a reconnection fee. on top off all that they thanked me for being a loyal customer for over 6 years. yea where is their loyalty to customers, 6 years and they couldnt apply $20 to the next bill. Let FIRST CHOICE be your last choice!!!