We are a small business in our 4th month of business and our card processor first data decides to hold ALL of our money from ALL of our batches, sends a letter stating “unusual high dollar amount” “unusual method of processing keyed sales” So they tell us in this letter that we need to provide information on 5 of the transactions from our credit card batch, and of course we imidiatly sent that information to the fax they provided, then we follow up the next day and Mr Phillip Brokenbaugh informs us he is going to contact all of these customers witch was fine and he did so, another day goes by and next we start getting voicemail and not him personally witch is where it still stands, in addtion to this every time we contact them they have wanted more and more information, then we had a guy show up in person to take photos of our business and see our inventory etc witch we happily let him do, we have a retail location and also take a lot of orders on the phone but we are a 100% ligitamant business, we have provided countless info and still THEY HOLD ALL of our money and the risk managment department convienently cant be reached now and thats even by their own internal company so they say. Its clear that the only fraud happening here is first data, we have now only have 24hrs to pay our rent or our landloard will evict us and we will be forced to close our doors and all of our customers will loose all of their money to these frraudsters and our lost business. I cannot stress enough that you want to AVOID EVER dealing with first data becasue we are NOT a high risk business, we have been verified over and over and they have NO grounds for Holding our money and obviosly want to put us out of business. $8000+ dollars held more than 10 days with no end in site. .
This complaint and/or review was posted on HolySmoke.org on 06:21 am, May 09, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/first-data-corporation-review/.
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