Multiple unauthorized charges were made to my Money Network card. When I called Money Network to report the activity in my account I was 2000 miles from home and being paid and reimbursed for travel via my First Data Money Network card. Money Network would not allow me to submit a claim without cancelling my card. I could not do this while traveling. The customer service person then told me that I would have to call the payee and try to have them reverse the charges. The payee would not do so. Money Network would not allow me to dispute the charges. About 3 months later, I was done travelling and no longer needed the money network card. At this time I received a new First Data Money Network debit card with an explanatory mass-printed notice that stated my card was being replaced because of a data breach. Since I was done travelling, I called First Data Money Network again and they refused to take any responsibility for the security breach. I asked to speak to a supervisor. The “”supervisor”” argued with me that they could not help me as I did not dispute the charges soon enough. Eventually the supervisor said that I would receive a letter from the dispute department and that I would have xx number of days to file. I did file immediately with a full explanation of the unauthorized charges. All I got back was a form letter saying they would not accept my dispute of the charges. There were about 8 charges made to my account, all internet based and within an hour of each other. 2 of these were removed or paid back to me without me even contacting Money Network before I knew there was a problem that day. 1 was a Paypal account and was not reimbursed. The other 5 were Starbucks Card reloads. I don’t even drink coffee. I don’t have a Starbucks card. First Data Money Network actually charges me fees to use this account and get scammed and then will not bother to investigate the loss, in spite of the fact that they have admitted a security breach. Done with Money Network. Beware. .
This complaint and/or review was posted on HolySmoke.org on 02:07 am, December 09, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/first-data-money-network-review/.
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