First Place Management is full of assurances at the start, but once they start managing your property, it’s all over. Communication is nearly nonexistent. They don’t like to answer calls or return messages. Money disappears without explanation, and it takes days to get a response to clarify the deductions. The tenants they put in our house left the place trashed, and FPM still hasn’t released the money we had in our maintenance fund.
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Pathetic
There is a reason why the Better Business Bureau’s Jacksonville chapter lists an F rating for First Place Management. You will NOT get your security deposit back if you rent one of their properties, no matter the condition upon move out. They are small town scam artists. I honestly left the townhome I rented in better condition than the day I moved in. Spent over $500 to make the place look immaculate upon move out; professional carpet cleaning, matching and painting walls, preventative pest treatment, etc. They still found a way to cheat me out of half of my security deposit. Charged me for things like “cleaning behind appliances” and “dirty light bulbs”.
On top of that, there was a severe mold problem inside of the AC unit and they did NOTHING about it. I had chronic sinus issues until the day I moved out and I’m concerned about the long-term health ramifications. I have disgusting pictures of this mold infestation. And then they had the audacity to charge me for AC maintenance bills accrued during my stay – it’s absolutely surreal. My experience with First Place Management should be on the local news. Do yourself a favor and deal with a well-known realty service, not these small town crooks. You have been warned.
Really Unprofessional
I scheduled a tour one week in ahead and was told to get up extra early to call ahead of time. When I called they told me it was already sold. They easily could have called. When they called back they were rude and talked down to me.
Just not a good management company...
Getting started with the company was easy enough. However, once they received their initial payment, the communication stopped. This may be a great property manager for someone looking to rent their house out, but their contracts heavily favor the company and are completely unfair to the tenant. In the year that I was there, the stove, freezer and air conditioner all broke. Only the stove was repaired in a timely manner. The air conditioner took two months and over twenty phone calls to get repaired. The freezer was never fixed.
When I moved in, the garbage can had maggots all over the bottom, and the place had clearly not been cleaned. Upon moving out, they decided to charge me for interior cleaning, carpet cleaning and other “miscellaneous” items.
As I’ve read with other reviews, there is no way to get your entire deposit back. It’s impossible from the beginning because there’s a $150 administration fee attached to your deposit. The house was livable, and I was in a hurry to move so I took it. I urge anyone that is considering this place to do your homework first. This company is the reason that people hate to rent from property managers. I wish I had something better to say about them…