This software is truely awful once you are a user you are trapped, you are milked annually for the support fee’s which I can guarantee you will need – a lot. If you read no futher know one thing. Buying this software will make you miserable, your team will hate you and you will be sad and lonely. The annoying things in Fishbowl are so numerous its almost laughable but to name a few. The upload of files from FB to QB is totally unreliable, we literally have it crash every day – no amount of support has managed to solve this fundamental requirement. Support is a joke, I sincerely have never, ever come across such bad support – In nearly two years of calling them I have never got through to someone without needing to leave a message and wait often 24 hours for a call back. I can recite the call answering system in my sleep. The Support team are friendly and often sympathetic but I think they too are fed up with buggy software. The reporting out of fishbowl is awful, the accuracy is fine but the formatting is totally screwy if you export to Excel you either get a multiple tabs option or one worksheet but with the page headers inserted every at page break, it’s absurd for any business with a few 1000 skus that’s a huge amount of work just to delete the page headers to get to a useable format. Uploading files in CSV is terrible, the instructions are poorly written and don’t work, the upload function gives very little detail when it fails so error correction is a PITA. The auto PO function is just stupid takes forever to set up, you can’t use same the same period last year sales as a predictive stock calculation, you can use others but not this one. Information on the PO does not go across to QB like customer order number even though it’s there as a field in QB. Fishbowl is the genuine article if you want poorly written, under developed, over charged, nasty unreliable software. Clearly DO NOT BUY FISHBOWL – Really don’t do it, if my two years of living with this POC is of any use it’s to say please listen and don’t buy it. There is only one bowl this system should be in and I don’t mean the super bowl. .
This complaint and/or review was posted on HolySmoke.org on 12:05 pm, October 03, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/fishbowl-review/.
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