I hired this company to move me from New Jersey to Tennessee. When they arrived, they came with a BUDGET Rented Truck (I did not catch the first warning sign). The driver then started requesting more money because we had 2 extra steps and all other reasons. At this point I was in a rush to move out of my apartment so I had no choice but to agree and they also demanded cash only for deposit (Second warning). They wrote in the contract they had 30 business days to deliver my belongings but as 20 business days went on I started to call them to see if I can get an update but no one would pick up the phone. | I called almost every hour and half for 7 days straight but no answer. Once in a while a lady would pick up but say “I will ask the driver and get back to you” More than 35 business days went by and I started noticing online that this is a scam company that holds your belongings until they get more money and a lot of people have had a similar situation. I contacted the local police and opened up an investigation. 2 days after I did this, I got a call from the company saying we will come tomorrow to deliver (Strange how it was 2 days after I opened up a police report). | Now, 45 business days after they picked up my stuff they came and they said they wanted $1000 extra. My contract which clearly said I only had a balance of $2000 left they said didn’t matter, they wanted $3000 or they will drive away. I had to call the police and they came out and told the driver I have to pay only what the contract said. They finally unloaded all of my belongings. NOW I URGE all future customers to not select this company. Go to google and type in ‘Flag Ship Van Lines” without hitting enter and look at all the suggested words after it.
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