I originally went to the LA office and was told I would be covered. I got to the office and was told they don”t take HMO. I was never informed over the phone during my time of making the appointment nor was I told they don”t take HMO. They lady was so loud on the phone that I could hear all of her conversation while taking to the insurance people. There”s no confidentiality what so ever. They violated HIPPA so much in this office it”s pretty scary. I wouldn”t answer any of the personal questions nor complete the forms. If I would have continue the service then great but after my experience I declined the service. I did the free consultation and after the sales approach they tried to get me to do the shots and pay out of pocket. I could have used my husband insurance but the lady had no idea what I was telling her as if I was talking in a different language. Her language barrier was awful and that explain why she couldn”t comprehend what I was saying to her. She started talking to another employee in there language which is VERY RUDE and UNPROFESSIONAL. I will not be returning and will not refer anyone to this office. The people were not friendly and had no knowledge of there job.
This complaint and/or review was posted on HolySmoke.org on 01:07 am, September 09, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/flexogenix/.
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