FlixBus

FlixBus

Reviews: 1

1 RATING
(1)

Total views: 2154

Published: 15 January 2021

Posted by: Anonymous

I booked a bus a few days before departure. I had to cancel and did it few hours after the booking. Their rules were very vague about the cancellation policy, nothing said explicitly that no refund is possible. When I proceed to cancellation there were no warnings that no refunds will be made. | I did and I was told that they only offer vouchers and that this was in their terms I agreed for. I went back to terms and i didn’t find one single sentence saying that no refunds are offered. I believe that there is law in the US that also requires travel companies refund if cancellation was made within 24 hours. | The person who I talked in the customer service wasn’t in the US and she sounded extremely rude and condescending. Don’t use this company it is scam and ripoff and they treat customers like sh*t!

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