“Placed over a $200 order with them first thing this morning. After I input my credit card information I was prompted with the “please wait” notification; and as it stayed there without reloading or confirming for a number of minutes I finally went ahead and contacted their live chat support. “Sherli” I think it was? After describing that same basic scenario to her she guaranteed me that my order went through fine and I should have nothing to worry about, and to be expecting my confirmation emails within the next few minutes. …I didn”t believe her. And after a few minutes passed by without any confirmation emails I looked over my account “orders” which stated they were “awaiting confirmation” and so, after bringing that to the attention of the same live chat representative after re-live chatting her again, she said I needed to “confirm” the transaction over the phone with her. And this was almost expected as I read through the Truthpilot reviews and saw others complaining that their orders were not placed due to this, being under the impression everything was fine but then told only after their botched and failed order wasn”t delivered that they had to confirm over the phone that they wanted to place the order. So! I obliged. (Mind you this was still the wee hours of the morning, like 7am-ish. I purposely woke up early to accomplish this as today was a very, very, EXTREMELY important day). After the same live-chat representative called me and I confirmed my details with her, she said – AGAIN everything would be alright and I could expect my confirmation emails to be sent within the next few minutes. …A few minutes passes by and nothing… My account orders still say, “awaiting confirmation.” …I contact the rep. Again. Her and I argued for almost hour about a “technical error” and that her and her technical team would have a definite answer for me within the next 2 hours. I almost literally begged and pleaded with her to just tell me if the delivery would be good to go or not because it was REALLY important it be delivered today. And she just kept going on her two hour spiel. So I wait 2 hours. Still nothing. Argue again for an hour. Nothing. 4 hours later, nothing. Try to contact the live chat representative, and was given a “sorry, nobody is hear at the moment” message. 4 and a half hours later. I finally get the live chat rep. Back on the screen But it”s not Sherli anymore. It”s some other woman who surprisingly, seemed kind of down to earth and much more nice and helpful than the last one. After about 30 minutes of explaining my situation all over again and then waiting for another 30… She finally replaces the order for me and it FINALLY works. And so afterwards I ask her one last time if she could confirm and guarantee that my delivery would be ordered on this same day. Her exact words were, “yes, absolutely.” …I wait. I wait I wait. Still no confirmation emails. I contact the nice chat lady again… She says she doesn”t know why, but then she goes out of her way to email them to me. I then also check my account orders and it reads, “under process” which makes me feel a little better? But here we are at almost 8:30pm EST. (7:30pm where the order was supposed to be delivered; guaranteed before 7pm as that is the cutoff time) At around 6:30pm I try contact them by live chat and phone and just like all the horror stories I read… Nobody is currently able to help on the live chat and after calling a dozen times, literally nobody answers the phone. It just rings, and rings, and rings and after about a hundred rings, it finally says that nobody is able to take the call. So now I have 1 pending transaction for the original order I tried to place (which I sent screenshots of to the owner of this company as I was asked to do by Shirli and I would get a response, which never happened). And then I have 1 full transaction for the second time around the order was placed; which would be fine if only my packages had been delivered as promised. But they were not. And so everyone knows, I did lose my f”n temper and sent that **** (Richard) an email in which I cursed repeatedly and threatened his entire business. And I still stand next to everything I said. There is literally no amount of refunds, discounts, successful deliveries after the fact; nothing at all that he can do to save himself and his business from the **** storm I am going to rain down him. But yeah. Don”t do business with these guys. These bad reviews are not just overly-sensitive people where little things went wrong. These bad reviews are actually 100% legit. Save yourself. Don”t do business with Flora2000.”
This complaint and/or review was posted on HolySmoke.org on 11:17 am, July 23, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/flora2000-orios/.
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