Four Points Hotels by Sheraton

Four Points Hotels by Sheraton Reviews & Complaints

Reviews: 4


Total views: 4123

Published: 12 December 2019

Posted by: Mr C Duddy

Four Points Sheraton Manhattan Chelsea Myself and my wife stopped in the above hotel from the 25th to the 28th October 2018. We had to make a complaint on Friday 26th October regarding the sum of $323.67 being taken out of my account with card number ending 9193. The only time this card was used at your hotel was on the morning of our arrival on the 25th October 2018 to purchase breakfast from the bar, as at that time, 08:00 ish, our room had not been allocated. We purchased two coffee”s, one hot chocolate and pancakes which came to approximately $30. Unfortunately i took it on face value that the correct amount had been entered into the chip and pin machine by the member of staff when it came to payment and am unable to locate my copy of the receipt. Because of this i approached the hotel receptionist to get it checked by the bar staff however I was informed that no one was on duty from Friday through to Monday who had access to financial records taken on the morning of the 25th October. Obviously this card transaction will not show on my room records as i used a different card ending 9575 for that transaction. I was reliably informed that contact would be made to myself on Monday 29th October after your management staff had looked at the discrepancy. Unfortunately this contact has not been made up to the point of this complaint. Due to the nature of the amount that has been taken out of my account and the fact that no correspondence has been received i have no choice but to take this matter further with my bank and the appropriate authorities to look into, and to challenge, the amount taken out of my account. I believed this may have been a simple matter of an extra digit accidentally being entered into the PIN machine however i believe this may now be fraudulent activity as my stepson has also had an authorised amount taken out of his account by the named hotel 4 days after returning to the UK. Due to the fact that this was the only time i used this card and the fact that no other amount has been taken out of my account to the value of the breakfast confirms to me that the error has been made during this breakfast order. I also contacted my bank, whilst still at the hotel, who has provided an authorisation number (merchant number) 397536 for your information confirming that the transaction came from Four Points.

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