After 2 weeks found that products still were not shipped, so I cancelled the order. After receiving the refund I found 1 week later that my creditcard was charged again. Sent 5 emails with no response received so far. Spent another 4 calls waiting 45 minutes (international calls) but never got the chance to speak to somebody from this company.in the end disputed the charges through my creditcard company. Terrible company, never again!
Customers reviews and complaints
WRITE A REVIEWRate and Write a Review on FragranceNet.com
This complaint and/or review was posted on HolySmoke.org on 23:43 pm, January 29, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/fragrancenet-com/.
The reviews & complaints posted about FragranceNet.com was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about FragranceNet.com as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.
FragranceNet.com Reviews & Complaints
Fragrancenet.com sent me a “free” gift from their associate business holsted jewelers. This consisted of a cheap ring that was suitable for my 12 yo daughter. After doing plenty of retail business with them for several years, I thought this sincere. I was wrong, this company has started sending me trash-gaudy, cheap trinkets that are overpriced. I must send them back by paying the postage myself or they will charge me for them using the information provided by fragrancenet.com. I have told them to stop but they continue. This is an outratge. I will never do business with this shoddy ny scam shop again.
FragranceNet.com Reviews & Complaints
Gave them an order a few months ago and then all of a sudden started receiving unsolicited magazines. Media company told me they wold notify publisher to stop sending, but shame on fragrance.net to send over that information anyway. They lost me as a customer.
FragranceNet.com Reviews & Complaints
Had purchased angel and paid 100 Dollars for a mothers day present. The perfume was not real and had lost the Scent in 10 minutes… This company is a fraud and do not buy from it. They gave me such a hard time the customer service and not responding to any of my emails… I am so dissappointed as I have been using thierry mugler products for years and totally dissappointed.!!
FragranceNet.com Reviews & Complaints
have ordered 3 Micheal Kors body lotion from this company. I received a confirmation and tracking number. The special was free shipping. It took my package 11 days including the weekend) to say delivered. Which means…I never received it, so im saying the company changed to delivered. I called Fedex, they said they turned the package over to USPS. I call fragrancenet and the customer service agent tells me I have to wait 5 days before they can file a claim because the package might just show up. Well it hasn’t shown up yet. I then called USPS and spoke with a Ms. Smoke who checked with the driver who stated she delivered the package. Here’s the problem with this lie. I work from home and the tracking says it was delivered at 103pm. There was no ring of the doorbell and no knock on my backdoor. The driver stated she did not deliver to the wrong address, so USPS directed me back to the company. i waited the five days and call back..guess what. The lotions are out of stock so they told me they couldn’t resend me anything, but could put me on an email list so when they became available. I am so livid with this company. No initiative. Had the first agent assisted Id probably have my product.
FragranceNet.com Reviews & Complaints
I am horribly disappointed with this company. I ordered one bottle of perfume and it took 12 days for my order to arrive, and when I opened it, it was the wrong product. I sent it back 2 days later, and asked for either the correct product or a refund. I sent it priority shipping so it took 2 days to get back to them, and now, almost 3 weeks later, they claim they never received my package. So now I am out the price of the product and shipping 2 ways. This was the first and last time I will order from them and I will not recommend them to anyone.
FragranceNet.com Reviews & Complaints
I am not sure if the company profile states if they are selling used perfumes or not,… But they do sell used bottles. I got mine d&g men perfume and the box was wrinkled all over and mostly the pump/plunger what ever that name is had someone else’s finger print all over,, and the bottle was not even full.. I mean you can tell just by looking at the bottle it is not brand new bottle. They allow me to return the item minus the shipping fee.. Will never but from them..
FragranceNet.com Reviews & Complaints
I bought fragrance from the company http://www.fragrancenet.com. I paid through paypal and got confirmation from them, but the seller after couple of days provided the tracking number. Finally, I decided to check where my order was, but the tracking number showed nothing. I contacted the customer services, but the machine voice told me to wait, because all agents were busy. Still no information from the seller.
FragranceNet.com Reviews & Complaints
I had purchased euphoria eau de parfum spray 3.4 oz for women and paid 46.14 dollars for an anniversary present. The perfume was not real and there was no scent because it was just like water… This company is a fraud and do not buy from it. I thought I was saving money but instead end up losing everything and had to scramble to get another gift. Don’t ever buy from fragrancenet.com.
FragranceNet.com Reviews & Complaints
I have a huge online shopping experience and must say that fragrancenet is the worst company I have ever dealt with. I made my order and they charged me twice! Well, mistakes like that sometimes happen, so it was not a big deal and I thought that the situation will be immediately resolved. I contacted customer service and spoke to a very rude rep! The person was terrible and did not let me say a word! When I told that I want to speak with their manager about their reps behavior they said that their manager was too busy and did not have time for me! Not to mention that I waited for my order for ages and product was so terrible that I sent a refund request but they ignored me! I called and demanded my refund and they just hang up on me! The worst company ever! Do not do business with these thieves!
FragranceNet.com Reviews & Complaints
I have been a years-long regular customer of fragrance.net and never had a complaint. A few months ago I started receiving magazines in the mail that I had never ordered and didn’t want in my house. I would call the magazine and ask how it was that they were sending me issues. They would tell me that fragrance.net was sending them my personal information and giving me “free” magazines. I never saw this option when ordering their products, never opted in for it. I called fragrance.net and got a very unhelpful and unfriendly lady on the phone who said she could do nothing about it. I asked to talk to a mgr. And she said the only way I could was through email. She gave me the mgr’s email address. I emailed my complaint and told her to stop. I never received a reply. I never ordered from fragrance. Nete again and never will. This was three months ago and I am still receiving magazines, who are confirming they’re originating from fragrance.net. I sent another email to the “mgr” and don’t expect a reply. Don’t trust fragrance.net with your personal information.
FragranceNet.com Reviews & Complaints
I have ordered parfumes to ukraine and never received them. When I contacted support they said me to wait. I was waiting for more than a month and nothing. Then I contacted them again and they said that they will refund me parfumes, but not shipping. It’s about ~$30. I tried to find that in their rules and nothing. I contacted them again, but again and they said that I gave a wrong address. I tried to identify how they could know that? They didn’t give me answer on that. They are just started ignoring my inquiries. They did a partial refund and no hear of them anymore. Going to file a claim about them. They are definitely scam no rules and other info on their web site.
FragranceNet.com Reviews & Complaints
I made my 2nd purchase (after receiving my first order in 2.5 weeks) choosing 2 bottles of men, s cologne $154.88 us on the 19th jan 2011, they have confirmed that they posted to australia on the 24th jan… The company promise 30day money back guarantee!! I have a collection of 12 emails telling me to be patient itt, s on the way… Now 3months later no delivery the company cannot track it because they don, t have a suitable “tracking system” I have requested cancellation and return my money to no avail… No cologne no money they say they are awaiting return of what they dispatched, they don, t know when!! Is there anywhere I can go to bring pressure upon them?? Kind regards geoffreywhitehead [protected]@gmail.com
FragranceNet.com Reviews & Complaints
I ordered a perfume at fragrancenet, 6 february 2015. They charged me vat 21% of perfume cost and shipping costs together. I payd my order with paypal. My perfume is since 5 days at the customs clearance And the bad mews is that I must pay 21% of the price of perfume plus shipping costs together at the customs, here in the netherlands, where I live. Indeed we have a vat 21% and so I have to pay the customs, otherways I do not get my perfume. Since there is no vat 21% in the us, why fragrancenet charged me of that?? Why then they kept for themselves that money, supposed to be payd to the customs clearance?? Why they do not answer my several mails asking for an explaination? In my last email I asked refund of the vat money they charged me, because I disagree to pay vat Twice. I am very disappointed to be fooled, stolen and misleaded by fragrancenet.
FragranceNet.com Reviews & Complaints
I ordered some hair product about a month ago. Order was shipped on time, product is fine. However, a couple of weeks ago, I started receiving us weekly magazine, which I never subscribed to, nor would I ever care to subscribe to. Emailed to contact info inside the magazine, got on their live chat, was politely directed to this m2 media site, submitted the form to cancel my subscription. Now we’ll see. Having read the other complaints regarding these sites, I fear that i’ll still be receiving the magazine, which I have no intention of paying for (or reading). How dare fragrancenet so brazenly give out my information – I ‘ll never order from them again and will tell all my friends and relations not to use their site either.
FragranceNet.com Reviews & Complaints
I ordered sonia rykiel, which I have used for years. The bottle they sent me stunk like grapefruits and I returned it for an exchange. They sent me back the same bottle!! It was sent back unsealed and thrown in a box! I couldn’t believe it. The same bottle, and it stunk just the same. I sent it back demanding a full refund plus my shipping cost or I am reporting them to the bbb. Whoever did this shoud be ashamed. Sonia rykiel perfume is always sealed. This company really sucks. Stay away!!!
FragranceNet.com Reviews & Complaints
I ordered two perfumes on the 1st of february. Because I recently moved, I changed my address details in my order. Then I received an email asking to confirm the shipping address. I replied and confirmed the new address. Then I received another email asking to confirm the billing address. I also confirmed that. Then they sent another email saying my address is different than I provided. I told them that I recently moved, this is is my new address and it is same for both shipping and billing. I wrote my email with an angry tone as I was fed up with their emails. Then I waited for a week. I checked my order, it was still pending. I sent an email asking the status of the order, and I received the same email asking to confirm the address details. I confirmed my address yet again. Waited for another week, and it was still on hold. I finally sent another email to ask the status and if it is still pending I wrote them to cancel the order. Then I got a reply saying my order was cancelled. They deliberately put my order on hold for two weeks for no reason, and after two weeks they made me to cancel the order. I found their attitude so amateur and childish. I am now waiting for a refund. I will not buy anything from them again. I sent my feedback to them, but no any answer as expected.
FragranceNet.com Reviews & Complaints
I plac3ed aan order just before the holidays, around black friday. I never recieved conformationnn of the order. It was paid via paypal and for some reason was not associated with my account, though I was logged in when I placed it. Unsure as to whether or not the order went through I placed a replacement order, this time using a credit card. I recieved confirmation of the second order, and then confirmation of the first *after it shipped*. I attempted to cancel the second, and there was a message on site saying that orders were processed automatically by machine and could not be cancelled. After I received them I attempted to return the excess items. I wrote twice for an tma amd received no response. I called and spent 45 minutes on hold, hearing repeatedly that orders could be changed or cancelled on site (they can not). After 45 minutes on hold I was connected and then immediately disconnected. I wrote again, and again, and never got an rma, or acknowledgment of the letters. Finally after dozens of attempts to contact them I called american express, who said I would be contacted by the merchant. I wasn’t. American express got an rma and return postage (as I should not have been charged the first (2 times). I retuned items in the condition received but since they sent a label for sure post it took 6 weeks to get there, during which time they tried to dispute the refund with american express. American express processed hte refund. They received their items back, and the one time I tried to place an order with them. (I should have known better) it was cancelled and I was told that if I ever placed an order with tem again the same would happen. Do not ever try to return anything to fragrancenet. Their mistakes are your problem. I was just told, in essence, that there is no such thing as a return. Return something and you are barred, which is fine because there are honest merchants who treat customers well. Frangrancenet is not among them.
FragranceNet.com Reviews & Complaints
I placed an order on their website on 12/26/16 and paid for shipping method: premium ground u.S. Shipping (3-4 business days) I wrote and asked to confirm I would receive this order by 12/31/16, if I was not I wanted the order cancelled. I was continually given the run around all week and was finally told today it has been sent out. I asked if I was going to receive it by tomorrow as requested and I was advised no. I asked why it was not cancelled than as requested and received no answer. They is no reason they could not have met this commitment if they were slow processing it, they could still have done a 2 day or even next day delivery. If they weren’t going to do that they should have cancelled the order as I requested. They just didn’t want to give me my money back. The customer service was terrible.
FragranceNet.com Reviews & Complaints
I placed an order with Fregrance.Net, on order number [protected]. When I received my shipment (O/A [protected]), the order was short one item. The item is Cool Water EDT Spray 4.2 ounces. I sent this company an email and as of this date I have not heard anything at all from them. I left phone messages and again to no avail. This company like many others get your money and they really don’t care if you have a complaint or not. I would like to have in my hand exactly what I ordered, Any help you can provide, I would appreciate it very much. Thank You
FragranceNet.com Reviews & Complaints
I purchased a bottle 3.3 oz of avantis at the price of 335.00 and it is not what I exspected its not as good as I like it to be for the price. It dose not have a good fragerence that I like.
FragranceNet.com Reviews & Complaints
I purchased a bottle of burberry cologne for my spouse for christmas. It arrived on time, but it was a imposter. The product is a fake. Also, I noticed a charge for $12.00 from shopper’s village on my credit card statement. I have been charged $12.00 since december 2008. When you put in your e-mail for a coupon you “sign up” for this service. Huge rip off! Will never shop there again!!!
FragranceNet.com Reviews & Complaints
I recently bought a re-fill of alien and it turned my skin a strange shade of pinkish – purple as well as the my carpet! Also, the scent was off – and only lasted about 15 minutes! I contacted theirry mugler and they informed me that frangrance.net was not authorized to sell thier products. Hmmmm. Wonder what that was was in that bottle?
FragranceNet.com Reviews & Complaints
I recently purchased a bottle of coco by chanel and found out it to be fake. It didn’t smell like the coco and the bottle and packaging was different. I did a side by side comparison with the real coco and this fake crap fragrancenet sent me and found that the fragrance smelled nothing like coco, it smelled more like rubbing alcohol. They did a good job of imitating the packaging, but I did see the difference in the lettering used and the shape of the bottle. I have learned my lesson, no more discount perfume for me.
FragranceNet.com Reviews & Complaints
I returned a couple of colognes that I had purchased, I had them for approximately 1or 2 days? Now, they won’t accept my c. C? Why do they say “100% guarantee return”, if they won’t stand by their own promise? My name is randy crowley, I have been a fragrancenet.com member for appoximately 3 or 4 years? I had my current c.C. Company talk with them, they said to speak with an agent! I just spoke with a fragrancenet.com agent,. We (her & i) still can’t figure out why they won’t accept my c.C.? If their prices weren’t that much more acceptable than the other cologne company’s, I wouldn’t care! I would appreciate any suggestions? I’m a loyal customer! But, always looking for better deal?