2 orders never arrived. They say they can’t provide a tracking number, but don’t they have any kind receipt of having shipped? They simply don’t have any prove that they shipped it, they send if they want. After having bought with them I had 3 other shipments arrived from US without problem and in just 2 weeks. I should have looked for complaints before I shopped.
Customers reviews and complaints
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FragranceX.com Reviews & Complaints
28.October i received 2 orders, one of them (Order #[protected]) shipped to my name but the invoice and items inside is not for me, it suppose to go to someone else his name id in the attached photo, i have paid for micallef perfume $355 but received some cheap items not for me. Now returning these items back with fedex will cost me $175, and I sent many complaints since that date and got several promises responces that they will be responsible and have fedex to pick up the order and return it to you, but so far still promices, i an trying to call their phone but no connection as if it is false number.
FragranceX.com Reviews & Complaints
Although this company states that they use USPS airmail, I believe this to be a blatant mistruth. It is now 9 weeks and I have not received my items. Their response consists of the same mass produced platitudinous emails about mail and/or custom delays. Most countries, including Australia, don”t hold perfume in customs, and inspection results in “customs tape” and only takes a day or so. Unfortunately Paypal requires disputes to be lodged within 45 days, so it is to their advantage to ask you to “be patient”. Beware – this company is shoddy! If they can”t manage accurate deliveries within the USA, they seem to have no chance of a delivery to foreign realms…
FragranceX.com Reviews & Complaints
Did not ship product to me but charged $10.00 shipping fee. This is a rip off – BEWARE!!! I wouldn”t buy from them. Looks like a scam to me.
FragranceX.com Reviews & Complaints
DON’T WASTE YOUR MONEY ON FRAGRANCEX. They charged $30 and never gave me anything I lost 30$. FragranceX never gave any explanation as why I didn’t receive my order. They also don’t answer to emails. All I get is these ‘please wait a moment’ emails. I was supposed to receive my order two-three months ago.
FragranceX.com Reviews & Complaints
Finally my Fragrance Arrives – (Birmingham UK) Here are the time Scales. I ordered 5 items on the 24th sept 2010, i got the items today 4th Nov 2010 (5weeks – 6 weeks later) . The US post mark says 10/ /2010 Sent by a Gareth Chambers from United Express International, 7300 NW 34 Street, Miami, Florida 33122. Customs Charge by UK border Agency (26.00) Dated 29/10/2010 Card from local post office 3/10/2010 I made 4 phone calls to fragrancex trying to track the item – each time was told it was delayed by customs, They do not instigate any refund procedures at least 3 /4 months after date of order. The 30 Day money Back – Only applies if you have received the items and they are not what you ordered – Does not apply to non delivery. If you do live in the UK Just watch out for the CARD from the local post office telling you theirs a item to be collected – They will keep it for 3 weeks (non Registered) or 1 week ( Registered) before returning it to the sende, so if it took 6 weeks to get here – 3 weeks at post office and 6 weeks back to US Thats close to 4 months before they get the item back to start a refund procedure. My only suggestion is if you do choose to order – be prepared to wait 5-6 weeks. Better still shop elsewhere. Parcel Force – [protected] Royal Mail – [protected] Opt 3, Opt 4 for Switch board. Huggy The Bear
FragranceX.com Reviews & Complaints
FragranceX is run by a big fraud, all sales persons are fraud there. Paid $75 for their Worldwide Premium Shipping (DHL/UPS/FedEx) but they shipped my order by USPS Priority which is much more slower and cheaper service. Their website is full of lies, never ever believe, they sell fake cosmetics and perfumes, many buyers never received their orders, there are lots of proof here. Just don’t lose your money, this is my only request.
FragranceX.com Reviews & Complaints
Fragrancex specified that shipping was free and I am still being charged for it. The lady on the phone hanged up on me saying that she could not cancel the order (I emailed them immediately) because their had noone on stff during the week end and that the coupon should not have worked. The coupon is STILL on the site and people are still being charged. Terrible business. Terrible attitude!
FragranceX.com Reviews & Complaints
Hello there FragranceX.com sell fake juices I live in Pakistan and own a handsome collection of colognes. Back in 2010 my uncle, upon return from UK, brought a gift for me which was Caron Pour Un Homme de Caron and guys i loved that so much that i managed to empty a 125 ML bottle within 2 years. Since then i was looking for the same at an affordable rate, and finally found it cheap at FragranceX. Immediately ordered Caron Pour Un Homme De Caron 125 ML EDT vide standard international shipping. Package arrived me after 22 days (fair enough). I opened the package found everything ok, it was packed well, box was OK Bottle was authentic, but when i sprayed the cologne it literally smelled like some weird laundry detergent. It was not near to Caron not even deserved to be called a cologne or fragrance. Now it broke to me how they manage sell such classy things at so cheap rates. Thanx Zarar e-mail [protected]@yahoo.com
FragranceX.com Reviews & Complaints
hi, I bought two perfumes – euphoria nd aqua di gio, from fragranceX .com . they dont smell real and dont even last 5 minutes. In short they are fake. How can i get my money back? Can i take any legal action against them? Kindly help. Thanks.
FragranceX.com Reviews & Complaints
Hi, on the 12/3/2011 I purchased a bottle of perfume from a online store called Fragrance X. I paid for the product over the Internet using my visa card. It has been nearly TWO months and I still haven’t received my product. Every time I try and ring their telephone number I get a recorded message and I have emailed them numerous times and each time they have told me that it might be being held by customs. I’m a customs officer here in Australia and no parcel from fragrance x has arrived into the country at all. Plus Australian customs do not hold parcels unless they are suspicious. I have done so research on the Internet to find that this company is known to fraud their customers yet they are still allowed to operate. The company do not even place a tracking number on their parcels so there is no way of seeing where the parcel is, or proof that the company have even sent the item to begin with. I’m very very upset with this company and have demanded a full refund as to no avail. I’m hoping that you might be able to help me in some way as it is hard being in another country otherwise I would go to the actual fragrance x office myself in person. I have all the emails and proof of purchase ect. Please help ! Cheers aleesa
FragranceX.com Reviews & Complaints
I have ordered perfume from this company as advertised on their website. The order was supposedly invoiced on the 16/11/09 and shipped on the 18/11/09. THe order no is 5118227. I sent this company numerous emails requesting date and time of delivery. Delivery was suppose to take place 7-12days of shipping date. It is the 21/12/09. well over a month. Apparenly they also claim that they make use of DHL, FEDex and UPs and World wide air shipping. None of these companies have me on record. I checked the order no, my name and address, nothing! No positive response received from them, just robotic email saying it is probably with customs. If you are an international company surely, you”ll have these tracking numbers. I only of course found this out when I had already placed the order!All I want is a full refund. I don”t want these items as I know empty promises will be made about delivery and receiving these itmes. A Full refund
FragranceX.com Reviews & Complaints
I have passed an order of 2 bottles of perfume (Noa) and paid by paypal. I have never received them. More than 80 euros lost. I have been sending e-mail to them during 3 months and they have always told me to wait. What can I do to have back my money? Could you please help? PS: I can send you all the e-amil if necessary
FragranceX.com Reviews & Complaints
I have placed an order with fragranceX.com at the very beginning of February 2009. Now we are in April! I was ensured that my order would reach me within 2-3 weeks – which is already a very long time! I am based in the UK and regularly order from the US. Some orders reach me within 7 days on STANDARD SHIPPING. First of all, FragranceX.com has been unable to provide me with a tracking number. After 5 weeks of no products received, I emailed them to ask where my goods were. I was ensure that everything was on its way and that I should wait “just a little longer”. After 6 weeks I asked for a refund as nothing was received and there was no proof what so ever that the comany has sent anything. I was again told to “sit and wait”. Now its 8 weeks later and I still haven”t received any products. FragranceX.com told me that they will not give me a refund – if the products are “lost on the post” then they are just lost! This company is a complete rip-off! They take peoples money but don”t send any good! I”m giving this case to my credit card company for investigation and hope that the CRUCKS at fragranceX.com will be shut down!
FragranceX.com Reviews & Complaints
I made a big mistake, I havent read these complaints and shop from FRANRANCEX. They are scam. I paid 160 USD and ordered two perfumes. I think they didnt even shipped them. They stole my money. Please dont buy from them. And anybody can help me, where can I take this issue to get my money? Even if I get my money back I will never shop from them… [protected]@email.com
FragranceX.com Reviews & Complaints
I made an order through FragranceX.com on 16th November 2010. I also received a receipt on this date about my purchases. My purchases were 2 orders to be sent to Australia and England, both gifts. My order numbers were 6752171 which was Believe by Britney Spears 3.4 oz Body Souffle for Women and Believe by Britney Spears 1 oz Eau De Parfum Spray for Women $28.72au. The second order number was 6752186 and I had purchased mens Chrome by Loris Azzaro 3.4 oz Eau De Toilette $27.75au. I received an email saying that the goods had been shipped on November 17th 2010. It is now March 23rd 2011 and I have not yet received my goods. I have written several emails and I have been ignored but occasionally when they do actually reply I have received the same answer about how it takes time to deliver and go through customs. I have contacted paypal but they cannot help as it has past 45 days. I am very angry and upset but also disappointed. I had ordered through them before and I received my goods within 2 weeks so I trusted them this time to do the same. All I want now is my money back.
FragranceX.com Reviews & Complaints
i never received the order and they refuse to refund me, now the order total is 300$ so you can understand my nervosism at this point. It has been more than a month, they tell me to contact usps, i did and they dont answer my emails, where am i going to find the right at this time? They tell me they made an investigation but never gave me any details or proof of delivery, basically they took my money never send my order and never refunded me .
FragranceX.com Reviews & Complaints
I orderd perfume early November 2010 from fragrancex .I was contacted by email from fragrancex that order had been dispatched 19/11/2011 . To date . 23/04/2011, have not received my order . Have sent numerous emails, receiving their generic replies . My last 2 emails have not been responded to . I have also asked them to cancel my order and send a refund but was meet with a ridiculous response relating to automated ordering which negates their system to do this . This situation is totally unacceptable . Any assistance, I would greatly appreciate . Ross Gibbons
FragranceX.com Reviews & Complaints
I ordered $200 worth of products from fragrancex. Having paid by credit card, two months passed without the items being delivered. I asked for updates on shipping but was told that the delay was attributed to customs/security. When, after 2 months, I asked for a refund, fragrancex refused to respond to my request. While this company appears to fulfil some orders, it is clear that they blatantly defraud overseas credit card customers as they no doubt feel these customers are unable to redress the fraud. My advice is do not deal with this company.
FragranceX.com Reviews & Complaints
I ordered and paid for a 100ml bottle of perfume and received a 75ml bottle. When I emailed them (I am in Australia) asking what they were going to do about it, they firstly wanted a photo of what i received, which I sent to them, then they proceeded to tell me the price was for the 75ml bottle (when clearly the order stated 100ml bottle with photo!) A few emails were exchanged when the final one come asking me if I would like them to charge me another $9 for the current price of the 75ml bottle seeing that is what I received!!! I have dealt with this company a few times over the last few years and had no reason to complain, but was totally blind sided by their lack of concern regarding my complaint. Although this is what is on their website “Shop with confidence, we offer a 30 day money back guarantee”… DO NOT TRUST THEM!!! Disgraceful service, I will never use them again and will warn all my friends and family about them.
FragranceX.com Reviews & Complaints
i ordered around $80 of perfume and aftershave in November 2010, it is now June 2011 and they have failed to deliver the goods. I have contacted them many times to complain and have asked for the goods to be re-shipped, or a refund. All have been flatly refused. Leaving me with no money to buy the goods and no Christmas gifts as well. I have checked International Law and they should have given me a full refund within 30 days. They refuse. Because I am in the UK, my consumer rights exist but are impossible to enforce.
FragranceX.com Reviews & Complaints
I ordered perfume from FragranceX a month ago with no avail do I get any feed back from them. I try to phone them but also with no avail they don’t answer their phones and neither e-mails. I spend R298 worth of ordering perfume. I contacted my bank in South Africa and they are going to reverse the payment. Please people be aware do not order anything from these people I think it is a scam they are ripping people of. Yes I’m also one of those that was caught by these fake companies on the internet which I think don’t exit Ria Jacobs South Africa
FragranceX.com Reviews & Complaints
I ordered twice last 10 from fragrancex for my husband how”s living in USA but my Visa card was not American card the first order they emailed me telling me the address is not the same to visa but the money was taken the second order They emailed my telling that there is payment wrong so the cancellation option was shown to me so I canceled it and I have ticket I tried to call customer service but no answer when my money is gonna be returned!!??!
FragranceX.com Reviews & Complaints
I purchased a perfume Bvlgari 3.4 oz tester from their site. First the perfum was delivered 5 weeks later and it was a fake. It was no original perfume. The smells dissappeared after half an hour and the bottle was bad quality. TAKE CARE!!! THEY SALE NOT ORIGINAL PERFUMES!!! Don t waste your money!!!
FragranceX.com Reviews & Complaints
I purchased Miss Boucheron eau du parfume and shower gel and body lotion from them for my daughters 20th birthday. They arrived very quickly. They shower gel and body lotion came in good packaging and sealed in cellulose. The scent, however, came opened, box damaged and 1 inch of scent missing. They told me to send them pics which I did. After looking at them they offered me 10% off. I asked them to replace the bottle of perfume and they outright refused and offered me a 15% discount off the order. That was all I wanted was to have the scent replaced. They did not. I never got my money refunded either. Terrible customer service. DONT SHOP HERE! For finer fragrances and handbags…stick with the department stores. More money yes. But authentic and guaranteed.
FragranceX.com Reviews & Complaints
I purchased one item on 10/18/10 from Fragrancenet.com. The same day 3 charges appeared on a different bank account from FragranceX.com totalling over $150.00. I have received an apology from FragranceX, but the charges are still pending. The employee stated the charges will go away. If I purchased something from one company, how can a very similar named company take money from my account. She stated that the 3 orders were going to addresses “all over the country.” That is the nature of my complaint.
FragranceX.com Reviews & Complaints
I receive a John Varvatos gift pack that was leaking from the EDT bottle and had stained the box and packaging. It was also only 3/4 full. They requested photo evidence of the damage and I sent it to them. They offered to reimburse my credit card $10 for the damage. I refused that offer as the item cost me over $40 and it was bought as a gift. I requested they replace the item or refund my money in full plus the cost of my postage back to them. They have since repeatedly ignored all my requests for a resolution to this problem. I believe they are hoping I will just go away. I would advise all prospective customers to avoid this company and use another perfume internet company instead.