Reviews: 1


Total views: 4037

Published: 20 February 2018

Posted by: Anonymously

In a time crunch to read up on my credit score and report, I went to I entered my credit card for a 7-day free trial. Once I retrieved my credit score and report, I quickly cancelled my membership as to avoid being charged. I received a cancellation e-mail assuring me I would no longer be charged for my membership.’ Low and behold, 5 (not the supposed 7) days later, my bank account was charged $17.99. Mind you, I only had $5.00 in my account so this wrongful charge hit me with an overdraft fee of $35, as well. Bewildered, I called the number representing the company in my bank statement. It said Experian and had 8773002506 after it. I was greeted by a heavily accented Indian man who stuck to the script like his life depended on it. He beat around the bush, avoiding answering all of my questions about this wrongful charge. When I refused to cave, he finally agreed that he saw that I cancelled my membership and agreed to refund my $17.99. I was told I would definitely see my refund in 7-10 business days. 15 business days later (today) I noticed I still hadn’t been given my money. I called the same phone number and was greeted by a heavily accented Indian woman this time. She told me that my refund hadn’t been processed and she “updated it”. She, too, assured me I should have my refund in 7-10 business days ON TOP of the 15 I have already waited. I asked to speak to a supervisor who then told me that a refund HAD NEVER BEEN ISSUED THE FIRST TIME. I was -er, AM furious. I feel that people handling sensitive information like social security numbers and credit history should not be stealing money from bank accounts, lying about refunds, and such. I am disgusted and am seriously considering legal action. .

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