After I saw the FreedomPop commercial on it TV it never left my mind. I had gone to their website browsed around, and I started seeing more pop ups on my screen because of that. So finally one day I clicked on that ad and decided to get a SIM for my ZTE phone which I previously had with Page Plus, who really got my service messed up and again had the usual confusing confusing. First off, FreedomPop claims that if you got the SIM card directly through their website your phone should be ready to go. When things go wrong and you need help their offices are closed and you can”t reach anybody. You can”t do much on their website with your account if you don”t have your password correct and it”s a miracle that I got my working. The next day I probably called them about 5 times for head of which I was hung up on because my phone number and account number wasn”t recognized, and then all the sudden! the rep couldn”t hear me. You also have to submit for and otain a return authorization. That they don”t respond to. You can”t get the return address unless they do, so it seems. So being the envelope that my SIM card came in, so surreptitious with their Shipping Department”s Poway address- California… where I sent it back to, the very next day. Company name wasn”t even on the shipment envelope, a standard white none. Thank goodness my bank is Capital One, they”re really really good in these sorts of cases. I told them what happened with fp, that I returned the item that cost a funny 19.95 and they got started on refunding me, just in case FreedomPop balked.
This complaint and/or review was posted on HolySmoke.org on 03:46 am, July 27, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/freedompop/.
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