Extremely disappointed with the service I received today from Frontgate. I placed an order back on 11.28.16 for a christmas tree swivel stand and a christmas tree storage bag… I just received received the items on January 3rd. I sat down this afternoon to put the christmas tree rolling stand together in hopes of packing up my christmas tree in the bag/stand and rolling it across our basement to the storage area. Unfortunately, I was sent a broken screw and incorrect parts to assemble the product. I wasted 45 minutes of my time trying to figure out if I was wrong, the instructions were wrong or the wrong parts were sent. BINGO – wrong parts/broken parts sent. I called in to customer support and spoke with an unhelpful rep – asked her to forward me to a supervisor and spoke with Jessica T, customer service mgr. She was not helpful and i asked to speak with her manager – she then connected me to Elizabeth B. who was her peer NOT her supervisor. Again, wasting my time – I spent over 30 minutes on the phone being told they could credit me for the product and charge me for a new one and send it expedited service. THIS IS UNACCEPTABLE. I want to put my christmas tree away today!!! So much for order what I thought would be a premium product at a premium price. The product and service I’ve received has shown to be a waste of time at a WALMART level.
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