A friend told me they work for frontpoint and he admit monitoring is a scam. He told me to try it out. I set the alarm broke into my own home and when alarm went off I unplugged it. I waited for a call from frontpoint but they never called or sent cops. I refused to believe I been paying all this money and I”m not even protected. I decided to give them another chance. Repeated the process but this time I waited 45 seconds and unplugged the system. No CALL!!! At this point I”m pissed…what if this was a true break in and my kids were home and needed help… To imagine I trusted my family life to this company makes me sick… I called frontpoint and requested to terminate service where than I find out there is a 80 percent cancellation fee. A fee in top of you already stole from me for a service I was secretly not getting. Seriously frontpoint? Are you serious? Being mad and now feeling taken advantage of I move forward and ask them to cancel and send me a final invoice…wait for it… wait for it…I”m told they CANNOT send final invoice and they will NOT cancel my account until I pay balance in full with a credit card… I lost my mind at this point. Who are you to force me to keep a service that does not work? So I will let them not cancel my account and I am waiting just waiting to see what they do than I will get my attorney involved. I already made multiple videos and have multiple witnesses or how I trigger the alarm and no calls or help is sent. I”m ready and I will not play nice!
This complaint and/or review was posted on HolySmoke.org on 04:35 am, April 10, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/frontpoint-security-solutions/.
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