12/10/10 and 12/11/10 I ordered several items from them. Some came, some didn’t. I went online today to find out my order status and it said to contact them. They cancelled my order with no notification by email, phone or anything. This was my first shopping experience with them and it will be my last. Customer service by phone said the item was not longer available even though it is still online and they are still selling it in different colors (for a higher price of course). The online agent said it was cancelled because the coupon (for $5.00 and free shipping) was only good for Chadwicks. If that was true why did some items come? The customer service people were very rude and not helpful. When I asked why the item was still available online for purchase, she said they don’t update the website except every 2-3 months. Do they think I’m stupid? Fool me once shame on you, fool me twice shame on me. I won’t be fooled again. BTW, many people online said the same thing happened with them (Cancelled orders without notice).
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