12/10/10 and 12/11/10 I ordered several items from them. Some came, some didn’t. I went online today to find out my order status and it said to contact them. They cancelled my order with no notification by email, phone or anything. This was my first shopping experience with them and it will be my last. Customer service by phone said the item was not longer available even though it is still online and they are still selling it in different colors (for a higher price of course). The online agent said it was cancelled because the coupon (for $5.00 and free shipping) was only good for Chadwicks. If that was true why did some items come? The customer service people were very rude and not helpful. When I asked why the item was still available online for purchase, she said they don’t update the website except every 2-3 months. Do they think I’m stupid? Fool me once shame on you, fool me twice shame on me. I won’t be fooled again. BTW, many people online said the same thing happened with them (Cancelled orders without notice).
Consumer Reviews and Complaints
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FullBeauty Brands Operations Reviews & Complaints
Apparently there is a new return policy that was put in place on 7/1 and all orders made previously are now under that policy. This is bogus. Good business practice should be to honor the old policy on all orders placed within that timeframe. Also, good business practice woud have been to let your customers know about the policy change before it went into effect. But that aside… I’m complaining the fact that I submitted a return before the policy was put into effect and it was received there on 6/29 however because my items weren’t processed until after 7/1 the items were returned to me as non-returnable. And even after speaking with a customer rep. and a supervisor they kept saying the same thing even AFTER I pointed out that while the desktop website return policy had been changed, you guys had failed to update the mobile site policy which still stated 90 days as the policy. Honestly, dealing with them was one of the worst and most frustrating customer service experiences I’ve had. And it’s sad to see that you guys will not honor your policies at the time of purchase. I can assure you that I will be sharing my awesome experience and you no longer have a customer.
FullBeauty Brands Operations Reviews & Complaints
I have ordered a lovely dress from www.fullbeauty.com and followed the sizing chart on their website. When it finally arrived size was incorrect and my dress was extremely tiny. I contacted customer service and asked could I return the dress for a refund and they said yes. So I followed all the instructions and returned the dress using the return label they gave me. Waited weeks but there was no information about when would I get my money so I contacted them and they said that refund was not possible. I tried to get some more information but they just stopper answering. Would not recommend this company to anyone.
FullBeauty Brands Operations Reviews & Complaints
I made a few large purchases of lingerie in 2014 and 2015, and I returned some because of sizing issues. FullBeauty.com emphasizes a return policy that allows for returns after 90 days in the form of a merchandise credit. I have three emails that indicate that my returns were received, and the amount of merchandise credit that I was entitled to. I received no further emails, letters, or correspondence and assumed the credit was attributed to my name in their system. In February 2016, I tried to place another large order and use these merchandise credits. I was told that the credits would have come in the mail in the form of a gift card. I sent a letter to their Executive Communications department in El Paso, TX, showing them the emails documenting receipt of my returned merchandise and the credits that were due me. I explained that I never received these alleged gift cards in the mail. They said, sorry, we don”t track gift cards and they cannot be reissued. They even tried to allege that I misplaced the gift cards because I happened to mention that I was dealing with my mother”s terminal illness. It was truly despicable. In May 2016, I filed a report with the Better Business Bureau of Central Indiana and provided all of my evidence. FullBeauty provided nothing: no evidence supporting that they sent me anything, no way to track any gift cards, no way to track mail delivery. The case was closed, unresolved and unsatisifed. In May and June 2016, I emailed their General Counsel in NY per the terms listed on their website requesting consumers reach out to the GC prior to any litigation. I received no response. And of course it”s beyond the time permitted to file a dispute with my credit card company. I think my only legal recourse is small claims court (in Indiana? in El Paso, TX? In NYC where their HQ is located?). The merchandise credit totals $278.47, so not a small amount of money to simply forfeit. What upsets me the most is that I provided proof of my purchase, proof of my return, proof of FB”s receipt of my returned items, proof of the amount of merchandise credit due me that they actually sent me. All documented evidence. Full Beauty provided me and the BBB with nothing. Not a copy of the letter they allegedly sent to me with the gift card, not a delivery confirmation or postal receipt to assure that something as important as money was actually delivered to my address, and no means to track any kind of gift card that was allegedly issued to me. I just need to take their word for it? (I sent my returns at my own expense with full postal tracking and delivery confirmation because I wouldn”t expect FB to simply take my word for it.) If the credit/gift card was even sent at all, it could have been mailed to another customer, another location, an incorrect address…someone could have tossed it, opened it and used it fraudulently, or maybe it was shredded by a mail sorter. There”s no way of knowing. I took provisions to safeguard items of monetary value in my return, it wouldn”t be unreasonable to expect the same for items of monetary value sent to their customer. And to imply that my mother”s illness may have led to *me* mishandling their letter was unconscionable; I was organized enough to provide all of the evidence listed while they could provide me with nothing and couldn”t even re-issue a simple gift card/merchandise credit. Even my original letter to their Executive Communications group was misplaced, and I had to phone them personally to discuss the issue after another month went by. They clearly demonstrated a pattern of mishandling! I”m not asking for something that isn”t documented by this company as due me. I”d like to receive my merchandise credit just once so I can use it to buy more product from this company. It hardly seems like an unjustifiable or unreasonable request: Can you please issue the credit due me so I may buy more from you? I met the full burden of proof, and they provided me with nothing.
FullBeauty Brands Operations Reviews & Complaints
I ordered a set of items on Saturday (4/12) as a gift for my sister. There were 3 shipping options – Regular delivery (7-10 business days), Express Delivery (Delivery by 4/16) and Super Fast Delivery (Delivery by 4/14). Since the birthday was 4/14 – I paid an inordinate amount of money to cover the cost of “super-fast” shipping. On Tuesday (4/14), I noticed the order was still “in process” and sent a note out to the customer service department asking what the challenge was. I got a response indicating it “should” ship THAT DAY – the day it was supposed to be delivered! I responded and asked why there was a delay, when I would have the items and how they planned to compensate me. The response was basically that they were still within the guidelines of their super-fast shipping and that they would not compensate me in any way. When I pushed back, I was advised that they didn”t get “authorization” on my card until Tuesday so they couldn”t process the order right away – but that it would ship that day. I asked for a confirmation of the date that I could expect the items and called them out on the fact that I had gotten an approved response and that my MC had issued an approval code immediately to them. They responded that they did not get an authorization right away (the funds were pending against my card IMMEDIATELY). To add insult to injury they still refused to confirm a DATE when the items would arrive – merely indicating that it should arrive either 4/15 or 4/16! They have not refunded my shipping costs (despite the fact that they are unable to guarantee delivery even 2 days after the date indicated on their site for receipt! I firmly believe that they are running a scam that takes advantage of people who need “rush” shipping. They collect the fees for the service but do not deliver in the time frame indicated and then try to fault the consumer for their error. The customer service department does not acknowledge fault and is not remotely willing to work with the consumer to assuage any frustration. I will NEVER work with this company again and would strongly advise other consumers to stay away as well. I will be filing complaints with the attorney general, the BBB and with the FTC as well as contacting my credit card company to file a chargeback against this company.
FullBeauty Brands Operations Reviews & Complaints
I placed an order and entered a discount code, however the full value was charged to my account. When I tried to get it corrected I kept getting the same answer, that they were sorry but could not correct the order after it had been placed. I HAD been a loyal and satisfied customer, however seeing how they treat loyal customers, I will never shop there again. I had spent a lot of money at this company, but apparently that doesn”t matter to them.
FullBeauty Brands Operations Reviews & Complaints
I placed an order in March and paid by Paypal. One item was backordered until April (not a problem, it wasn’t a rush item). Main order arrived in March, backordered item arrived in April as expected. In May, they sent me a collections notice. After about a half an hour on the phone with them, it turns out that the Paypal transaction hadn’t gone through for the backordered item (a problem with their processes, not my account). They tried it again a few days later and it went through without a problem. The collections department was never notified that it did go through, so they proceeded to contact me. Bottom line–they created a situation, resolved it but didn’t communicate that internally, and then made it my problem. Super shady.