I purchased a sofa/loveseat and a bedroom set combo on 2/21/15. From 101 E. Venango street. Once ordered I was told that I would be called to confirm a date and time for delivery but didn’t receive a call. It was until I went into the store and spoke with a manager that I was told my things would be there on 3/3/15. I was informed that my headboard would come that Thursday. My dresser, mirror and sofa/loveseat was delivered on 3/3/15. No headboard no nightstand. Ok. The delivery driver told me that the store told him that my headboard and nightstand was not there. I called into the store and was told by the receptionist that the drivers expressed to them that my items were damaged. Not what I was told on the date of delivery. I’ve called every day since and have been given the run around. I was told on numerous occasions that I would receive the rest of my things by Thursday 3/5/15 and these things would be delivered due to the troubles I’ve been given. Still No delivery. 3/5/15 I called and was told that because of the weather in Philadelphia my headboard and nightstand would not be delivered until the weekend. I waited as instructed for a call back. No call. So I called myself. 3/7/15 I called again still wanting answers. The receptionist that I spoke to was very polite enough explained the weather holding back on my things and said she to would give me a call back. 3/9/15 still seeking answers on my already paid for delivery, I called the store again. I was told that my things were in warehouse and to hold. Another woman answered and I was rudely told my nightstand was there but she had to “find” my headboard. Then I was told I would have to pick my things up when I was told they would be delivered due to the misunderstanding. I spent hard earned money in this store and to be treated this way is very unprofessional. I never gave off a disrespectful demeanor or anything I’m just one seeking answers on my furniture. This has become stressing to me. I just moved into my first home and cannot furnish it properly due to the Furniture Mecca’s unprofessionalism. .
This complaint and/or review was posted on HolySmoke.org on 11:08 am, November 21, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/furniture-mecca-review/.
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