I went to the dealership on May 22, 2014 to look at cars for my 17 year old daughter and saw a 1995 Honda Accord. I test drove it and put $300 down to hold till the next day when I could get the check to pay for it. I explained that the speed odometer wasn’t working and the sales man Richard which is part owner said they will have a repair man look at it the next day. I a came back on May 23 to pay for the car and the repair man said he couldn’t fix it and the mechanic would have to fix it. Richard told me to call Sergio who is another sales person there to schedule a day to have it fixed. I dropped it off around 9 am on May 30 and came back at about 6pm and Sergio told me I had three options. He could give me my money back, I could choose another car or he could increase the warranty to have it cover it. I told him I would think about it and come back the next day. I saw a car down the street at Car King and made a verbal deal to buy another Honda that dealer had. I went back to the dealership and said I want the refund. Gabriel the other owner said that he was going to charge me $350 for restocking fee. I said where is that written and he said it isn’t. I said Sergio said a refund and nothing about a restocking fee. Gabriel said I dont have to give you anything because the car was an “as is” car. I told him the reason I bought it was because Richard said they would fix the speed odometer that he was aware of it because it works sometimes above 20mph. Thats when I realized that they knew it was broken and were willing to fix it. Then I looked at the Odometer Disclosure Statement and he didn’t check that he knew it was broken. He said its not required for cars over 10 years old. I told him it was an unsafe car to be selling when you dont know how fast you are going especially for a teenager. I told him that when Richard told me that he would fix the speed odometer then we had a verbal agreement and that why I proceeded. This has to be true because they tried to fix several parts and it didnt work. Sergio said he would give me my money back which had to be true because I received part of my payment back. So once they did those two things then the “As Is” part of the contract is no longer in play. So now where does the $350 restocking fee come from? I asked for the paperwork showing I signed this saying there will be a restock fee if I cancel the contract and its not there. If he is using the deposit paper of keeping the deposit if I fail to complete the deal then that shouldn’t apply cause I made a good faith effort to keep the car by paying the whole amount. The dealership didn’t complete their part of the deal. I am requesting to have my $350 returned to me since there wasn’t signed showing this prior to the deal. I also wasn’t given my $100 back from the warranty which the dealership needed to cancel.
This complaint and/or review was posted on HolySmoke.org on 17:51 pm, September 27, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/g-r-auto-sales-review/.
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