Gala Hotels

Gala Hotels Reviews & Complaints

Reviews: 52


Total views: 4187

Published: 22 January 2019

Posted by: Junehee

– July 6th, 2017 – booking ID [protected], [protected] I booked a hotel in Paris(twice) and cancelled i almost right away. My debit card was charged 558 Euros which I believed fully refundable as they assured me. The website informed me that the refund would take about 21 working days. After a month, the money was not paid back, so I began to submit a series of complaints to the customer service. Every time they gave me a word that it”d take a couple days or so because there is a time gap for international money transfer. For another month, I made complaints 8 times, which turned out to be of no effect. Now it”s two months passed since I cancelled the booking. No more do I believe their empty words. It seems the so-called customer service dept. is simply sending messages according to their “scamming manual” The website even stop working from time to time. I”m not 100% sure to say it”s a fraud. But I can say it”s in effect a bogus company preying on the people like me.

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