Ganas Ya

Sold me a car with damaged brakes

Reviews: 1


Total views: 435

Published: 16 October 2019

Posted by: Anonymously

Customer’s service is no priority at Ganas Ya, a car dealership and not worthy of your money spent here.
There’s no customer assistance, and they don’t accommodate customer needs.
You don’t get what Ganas Ya promised and they don’t care for customer’s services and customer care.
I didn’t have anyone from the company make me feel pleased and guide me along the way in details of car deals and agreements.
They only have overpriced cars and it’s risky for a customer to purchase them because the cars aren’t in good condition and car owners don’t know that.
I bought a car from Ganas Ya and drove it back home and everything about the car looked fine. The following day, I drove my son to school and noticed the brake pads weren’t holding firm when I pressed on the brake, to avoid an animal in the middle of the street.
It was terrible to have failed brakes from a new car and I was really infuriated at this company.
When I went to them to discuss this issue, they just told me that It’d be better for me to get the car repaired. But I had purchased the car just recently and I didn’t expect them to force me to get it serviced right away. Isn’t that unprofessional behavior? Anyway, I took the car to a garage and not to them because I was afraid that they might ruin the car further and I might end up with a big financial loss.
I don’t see professionalism in this car dealership for me. The car isn’t new and has odd problems that need repairing and these incidents aren’t safe for drivers. I got lucky and wasn’t injured and nothing fatal happened to me from this incident.
I know that a customer’s service is important but I don’t see it here. Such incidents could be fatal, and the company is liable for selling these cars in terrible conditions.
I had no pleasant and welcoming experience at Ganas Ya, and not worth doing business with the unprofessional team at the company.
I encountered impolite, unpleasant, and rude people at the personnel. A business needs friendly, and respectful people working there to assist customers with a smile and I don’t see it at Ganas Ya.
There’s no qualified staff to guide me along the way with updated information, to make a customer feel pleased with the purchase of a car and cars aren’t in good working conditions when sold to customers.
You won’t get a new car without an odd problem and there is no excellent customer’s service here. I felt disappointed in my experience going off the road and brakes failed. I didn’t find honesty and trust in this car dealership. Ganas Ya isn’t a recommendation to anyone interested in cars. It is a waste of money and cars are not road worthy of this company. You are at a risk to buy a car from Ganas Ya.
I didn’t have an excellent customer’s service or any good experience with the company staff.

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