1. Relatives get $800 gift voucher when buy a new car from Pennant Hills Auto, and give it to us because we have young kids. 2. Gap Studios refuse to disclose price beforehand 3. Spend 3 hours there: waiting, getting the photo shoot, waiting and then seeing the photos. 4. We are told that any photos we do not buy will be deleted and it costs about $500 a photo. We chose our ten favourite and the rest were deleted. It is emotionally hard letting good photos of the kids and family be deleted when you have not had time to get family photos. 5. We were told that the two cheapest options were to get a box set of ten photos for $2000 = $1200 after the voucher, or a family set (box set and three of the ten photos framed) for $2900 = $2100 after the voucher. 6. Seemed greatly overpriced as we had got a family portrait and baby photos done five years ago when our son had just been born for about 1/3 the price. However, we had spent the time and I did not have the heart to delete the best ten photos. So I agreed to the cheapest option. 7. With the kids (3 years and 5 years) having enough of being there for 3 hours and being in shock about the price, I did not register that the contract had price at $2000 instead of $1200 I had been told, and signed it. 8. I realised this immediately when we got home and wrote it down. However we could not call because it was Saturday night and they were closed until Wednesday. I left for a business trip and left it to my wife t sort it out. My wife contacted them as soon as they were open but could not get a reasonable outcome. 9. The whole process is very deceptive and unreasonably priced. They would not get much business if they disclosed the price upfront. They gift voucher also seems suspect that it is genuine.
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This complaint and/or review was posted on HolySmoke.org on 17:21 pm, February 25, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/gap-studios/.
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Gap Studios Reviews & Complaints
After seeing these complaints I was reluctant to attend my session, but as I”d already gone to the effort of booking it I decided to go and make my own mind up. I am honestly so glad I did because the ladies who run the place are so welcoming and friendly, made me feel instantly relaxed about the experience. They offered me coffee while I waited and photographer Shelley was so professional and lovely. Afterwards, we went to see a selection of our photos and the man David who looked after us was amazing. We loved them all but could only afford a few so we chose a set of 5 which showed us and our son. We have had many photoshoots before and I can honestly say gap studios are the best, captured us beautifully and we will be back!
Gap Studios Reviews & Complaints
Beware at all costs!!! Do not visit this studio if you are presented with a gift voucher!!! I too am subject to this $800 gift voucher scam that Gap Studios is essentially running. After purchasing a car from Kia we were sent a Gap Studios gift voucher to the value of $800. On booking my session I enquired whether the amount ($800) would cover the photo session and actually include an image. I was told this was the case. A couple of days before the shoot I was rung by Larissa to confirm mine and my families attendance. I asked again whether the $800 voucher would cover an image. I was assured yes it was included. Once we got to the studio we spent an hour with the photographer and then proceeded into another room with a designer to see the images. To my surprise when I asked for the price I was told a set of 3 images framed (44x16inch) would be $3000 AUD!!! This is outrageous. My mother who is in her late 60″s and I were essentially conned into paying $3085 for 3 images in one frame plus 5 digital copies of photos from the day. We were told we would loose the images captured if we didn”t decide then and there and we felt extremely pressured. The way they rope you in is with the voucher and no mention of these ridiculous prices are mentioned via telephone or on their website purposely. Instead of a wonderful memory that these images should have provided every time I look at them I am reminded how I was victim to a scam.
Gap Studios Reviews & Complaints
I got a $800 voucher from Mazda dealership for a photo session in GAP studio when I bought my car. We went there for the photo session and it was fine and I booked another day for selection and the marking person was telling all his fake story to entertain and shown us the photographs and forced us to select liked ones, and ended up in 3 photos and one frame of cost 2495. They didn’t give a hint about this ridiculous over price upfront. We asked for the photo which comes in the voucher and he said that you are asking for a lollipop when the full meal is ready and pushed us to buy 2000 product. and even paid 50 % of it. But after realizing the fact that I paid 2000 for such a small photograph and went there on next day to cancel the order they treated me in a different way and they didn’t even gave 2 min to talk, and they said that it is not possible to cancel the order. I called my dealership to tell the story and asked them to stop this crap. I was reading the reviews everywhere and realized that there are many trapped in this scam place. I should have read the reviews before :(…
Gap Studios Reviews & Complaints
I had a photo shoot for my 2 kids . The shoot it”s self went really well but after when it was time to see the pictures I felt very bullied into buying them . I have now received the pictures and I”m so disappointed in them . One of the pictures of my daughter has one eye that is made too small and the rest of the pictures look like my kids are spray tanned in an orange colour . None of them I would hang on my wall . We were the last appointment for the day so the pictures were not touched up and I was pushed into signing for these photos . I really would like to send them back and get a refund . I would not recommend this company for the photos . The lady taking the photos was really lovely and positive . Would like to rectify this problem as these pictures are expensive and useless to me Many thanks Isabelle
Gap Studios Reviews & Complaints
I took my daughter along for The Who I Am Project. Such a cool concept for a pre-teen. The session was lovely and they did a great job of ensuring she felt loved and special. The package was to include one print. Towards the end of the viewing of the slideshow, which was clearly thrown together just so we could see the photos, the sales pitch started. But only after we heard the life story of the salesman Then the sales pitch started. It was obvious I was uncomfortable. I can not afford thousands of dollars on prints. I was sold an experience for my daughter, to help her self esteem. I felt pressured and extremely uncomfortable. In front of my daughter he said “you mean you can”t even afford $21 per week”? No. I can”t. I felt sick and embarrassed in front of my daughter. Please don”t do this in front of pre-teens, it completely contradicts the point of this project.