I took my car in because an odd sound was coming from the back of the car. After they completed the inspection, I was told it was the rear wheel bearings on both sides of the car. I agreed to have them do that repair, which they did. I paid $1122 for the repair. When I went to pick up my car, I paid the bill, and I found the noise was still there. When I checked the invoice, they indicated that they had repaired the wheel bearings, but the bill indicated that there was an issue with the differential gear, I went back to them, and they claimed it was another problem with the car and if I want to have it fixed, they would order the part ($900, $300 for shipping plus the labour). I asked them why they never mentioned this possibility before, I got no answer just quotes for the next repairs. I asked them to hold it for now, and I have decided to write this to you. as my concern is why did they not mention both the wheel bearing and the differential before they started to fix my car, as there is either a problem with their diagnostics or their working knowledge of the car, as the sound is exactly the same as when I went in to have them check it.
This complaint and/or review was posted on HolySmoke.org on 06:09 am, May 18, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/gary-moe-hyundai/.
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