Have had mortgage with Gateway for 1 year and chose to refi through our own local bank. I called today (10/27/2014) to verify they had received payoff from our bank and they informed me that they had but now we owe them almost $800 because payoff was wrong. I was furious and continued to ask them how that could happen. Our bank received a faxed payoff Dated 10/10/2014, which was good through 11/01/2014, and that amount was used to payoff loan. Apparently on 10/09/2014 gateway credited our escrow for $1159 for a tax disbursement and then debited the same amount on 10/14/2014. Let’s not forget to mention that our taxes were already paid in full by them by June 2014. There was no reason why our property taxes would have been sent out in October when already paid. I spent an hour on the phone with Gateway to try and see why they would do that and all I got was this long reasoning that didn’t make sense. Even I know that a debit balanced out a credit when it’s the same amount. They say it doesn’t. And after speaking with three different people, all gave different reasons on why my payoff they supplies was incorrect and why we owe them. Our bank contacted them numerous times prior to our 10/20/2014 closing to verify amount and it never changed from their 10/10/2014 payoff statement fax. How do I fight this or report them? .
This complaint and/or review was posted on HolySmoke.org on 06:29 am, November 15, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/gateway-mortgage-group-llc-review/.
The reviews & complaints posted about Gateway Mortgage Group, LLC was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Gateway Mortgage Group, LLC as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.