After a year and a half of owning my 46″ Plasma TV is died and is not repairable per DecisionONe. My 3 options are to downgrade to a 42″ TV, attempt another repair (which is useless) or WAIT 6 MONTHS FOR A REPLACEMENT. This is absolutely absurd! I kindly asked for a possible upgrade to a 50″ and paying the difference – not happening. I asked for a refund and accepting the 42″ – not happening. How can this be allowed? This is by far the WORST customer service I have ever experienced. From what I see, Gateway is still very much in business but has left all their Plasma TV owners in the dark. I have no choice but to defer to a lawyer and demand a refund.
This complaint and/or review was posted on HolySmoke.org on 01:53 am, December 19, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/gateway/.
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