General Motors Financial Company / GM Financial

General Motors Financial Company / GM Financial Reviews & Complaints

Reviews: 1


Total views: 4139

Published: 19 January 2019

Posted by: TammyWS

Hello, I want my car returned from repossession. On February 15, 2019 my 2013 Ford Escape was repossessed by G.M Financial. A black unmarked tow truck with no identifying numbers displayed on the truck arrived at 7:45 a.m. on Friday, February 15, 2019. The driver demanded I hand over my key. I called GM Financial immediately and they claimed I didn’t pay my December or January bill. My December bill was paid and I have proof from my bank on this matter. The customer service later claimed my December payment was returned as insufficient funds which is also not true. I did miss January’s payment due to a brief financial difficulty. When I went online to catch up on my bill in February, my account was locked and I wasn’t allowed to pay. I had received a payment modification for the month of December and January. The payment made in December was for a reduced amount of around $168.00. I was also charged a $10.00 fee for the service of a two month modification of my monthly amount. I knew the next two months were to be financially challenging for me as my two daughter’s were moving home from 1500 miles away. In good faith I notified G.M. prior to the upcoming struggle. I’m a teacher with a good salary and a single mom with four college age kids. I’m able to pay and want my car returned from repossession without having to pay all the fees associated with the repossession. I can pay the balance on what is owed from the past two months. Sincerely, Tammy Stanford

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