Purchased a new vehicle from this dealer in April, 2019. As I had done previously with other dealers through the years I intended to trade a vehicle in and sell/trade-in another. Previous experiences had always been positive in that regard in that a decent Blue Book trade-in was allowed as well as very acceptable purchase price on second vehicle with any difference between what was still owed and amount dealer offered simply added to new car price. | I had previous private offers on both trade-in vehicles but figured a dealer handling all the paperwrok would be more expidicious. Had I taken the private offers I would have walked into Gettel and financed approximately $30,000 on the new vehicle. They ignored both Blue Book and Carfax values based on my specific VIN numbers and gave me basically nothing for either vehicle. | However, since the new car payment would be less than combination of the two trade-ins and given the fact I spend 5-6 hours at the dealership, I signed the papers and left. During the 5-6 hours on site during this nightmare, no one, the salesman, sales manager, nor finance manager…no one sat down and explained the specific numbers of any kind concering this transaction. Today dealers apparently no longer give you contract copies. Instead they give you flash drives for you to maneuver through if you wish to browse the contract. | Gettel was offering a $25 gift card with any test drive as well as much as $5,000 above Blue Book values on any trade-in. They honored neither of these. After pulling up the contract daqys later there is no specific allowance for either trade-in. They simply allowed zero and added all onto new car purchase price. When I requested an explanation in writing of specific trade-in details on both vehicles, they refused to divulge. | They further refused via BBB complaint. Additionally…extended warranty was cancelled approximately three months ago via personal visit to dealer. What normally takes 4-6 weeks has still not been effected probably due to BBB complaint. Buyer beware of sales tactics and deception of this dealership.
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