Through gilt.com I ordered an item on 11/27/15. Per the website, my order was shipped via FedEx and I was to receive it between 12/11/15 and 12/17/15. However, FedEx reported that they never received the item from the company. On 12/19/15, I asked customer service through email to look into the issue and was told it had to be escalated and I had to wait 5 days to hear anything about the status of my order. Since this was a Christmas gift, I tried calling the company but never got a hold of anyone. All I want is to get my item, or if they can’t deliver it, then the company needs to tell me and refund my money. As far as I am concerned…this company is a scam!!
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This complaint and/or review was posted on HolySmoke.org on 01:22 am, January 27, 2021 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/gilt-groupe-inc/.
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